UC Support Engineer: Elevate Unified Communications

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Reading; On-site; GBP 40,000 - 60,000; Full time

Job summary

A nonprofit organization in Reading is seeking a Unified Communications Engineer responsible for maintaining and supporting UC solutions. This role involves ensuring optimal performance, troubleshooting issues, and collaborating with internal teams. Candidates should have experience with UC technologies like Teams Direct Routing and SIP/VOIP, as well as certifications such as ITIL V4 Foundation. Strong communication skills and a commitment to customer satisfaction are essential. This position guarantees a permanent role with competitive pay.

Responsibilities

• Provide technical support for UC systems.
• Implement and maintain UC infrastructure.
• Troubleshoot hardware and software issues.
• Conduct system health checks and apply updates.
• Document technical procedures for knowledge sharing.

Skills

Unified Communications technologies

Troubleshooting skills

Communication skills

Customer service

Fast learner

Education

ITIL V4 Foundation

Tools

SIP/VOIP

Teams Direct Routing

Ribbon SBC

AudioCodes

Job description

A nonprofit organization in Reading is seeking a Unified Communications Engineer responsible for maintaining and supporting UC solutions. This role involves ensuring optimal performance, troubleshooting issues, and collaborating with internal teams. Candidates should have experience with UC technologies like Teams Direct Routing and SIP/VOIP, as well as certifications such as ITIL V4 Foundation. Strong communication skills and a commitment to customer satisfaction are essential. This position guarantees a permanent role with competitive pay.