Triage and Early Intervention Officer

Victim Support; Hanley; On-site; GBP 22,000 - 28,000; Full time

Job summary

A charitable organization supporting victims of crime is seeking a compassionate individual to join their team in the Hanley office. The successful candidate will be responsible for answering a public helpline, performing risk assessments, and ensuring clients access necessary emergency services. Ideal applicants will exhibit empathy, resilience, and strong organizational skills. This role includes a competitive benefits package, including flexible working options, annual leave, and professional development opportunities.

Benefits

Flexible working options including hybrid working

28 days annual leave plus Bank Holidays

Pension with 5% employer contribution

Enhanced sick pay allowances

Employee assistance programme

Qualifications

• Ability to provide initial contact, needs, and risk assessment for clients.
• Proficiency in ensuring safeguarding referrals and access to emergency services.

Responsibilities

• Answer public helpline queries.
• Perform initial contact and needs assessment.
• Ensure safeguarding and crisis service access.

Skills

Empathy and compassion

Excellent organisational skills

Personal resilience

Job description

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the Role:

This role is based in our Stoke office where you will be working on a rota basis alongside a small team of TEIOs.

You will be:

• Responsible for answering the public helpline
• Responsible for initial contact, needs and risk assessment
• Ensure safeguarding referrals and access to emergency/crisis services

You will need:

• Empathy and compassion; a trauma informed approach
• Personal resilience
• Excellent organisational skills

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.