Travel Sales Specialist - USA

Audley Travel Ltd.; London; Hybrid; GBP 29,000 - 34,000; Full time

Job summary

A leading travel agency in London is hiring Travel Sales Specialists to create personalized travel experiences. The role includes managing client inquiries, preparing detailed itineraries, and providing exceptional service. Ideal candidates are passionate about travel and have a background in customer service. Competitive salary with benefits including hybrid working, 25 days holiday, and health plans.

Benefits

25 days holiday

Day off for your birthday

Healthshield health cash plan

Enhanced pension scheme

Life insurance

Discounted trips for staff

Wellbeing platform access

Sabbatical leave

Long service awards

Qualifications

• Passionate about travel and delivering exceptional customer experiences.
• Experience in a fast-paced customer service environment.
• Ability to lead sales conversations effectively.

Responsibilities

• Design and sell personalized travel itineraries for clients.
• Follow up with clients to establish their travel preferences.
• Convert enquiries into bookings using various sales techniques.
• Maintain communication with clients throughout their journey.

Skills

Sales communication

Interpersonal skills

Customer service

Office365 proficiency

Job description

Overview

Audley Travel is hiring new Travel Sales Specialists - a dream job for those who are inspired by travel and delivering the very best customer experience! If you have a passion for travel and first-hand experience of visiting, living or working in the USA - specifically New England and the Capital region, please get in touch as we would love to hear from you! We're looking for you to join us on Monday 27th October 2025.

About us

At Audley Travel, we turn careers into adventures. We\'re dedicated to creating unique travel experiences for our clients and fostering a dynamic, rewarding environment for our team. Join Audley and become part of a supportive community that prioritises your development. Our inclusive culture, along with competitive salaries and benefits, supports your well-being and growth.

If your passion is travel and you’re looking for a career that excites and inspires, Audley Travel is the perfect place for you. Join us to create unforgettable journeys together. Find out more here

We offer flexibility through hybrid working where you can split your time between one of our wonderful offices and remotely from home or elsewhere in the UK.

The role

As a Country Specialist you will design and sell personalised, tailor-made trips to Audley Travel clients, providing exceptional service. You will handle the full sales and service cycle of a client’s journey, being their single point of contact throughout the process. This is a varied, challenging and rewarding role working in a fast-paced sales environment.

Key responsibilities include:

• Follow up on incoming and existing enquiries and contact clients, primarily over the phone, in order to have detailed conversations to establish their travel preferences and build a relationship
• Prepare detailed, accurate and high-quality itineraries, reflecting the client’s interests, and selecting the most appropriate flights, accommodation and excursions
• Use a variety of sales techniques and communication methods to convert as many enquiries into bookings as possible
• Where appropriate, take opportunities to upsell and switch sell to Audley Travel preferred products
• Act as the single point of contact for your clients from the moment they enquire up until they return from their travels
• Maintain regular contact with clients over the phone, email or face to face to ensure any changes and operational issues are communicated
• Maintain a positive relationship and strong lines of communication with all ground handling agents (GHA\’s), suppliers as well as our Product team

Audley Travel operates a 7-day week experience for our clients. Working with us, you can expect the majority of your time to be worked between the hours of 9am – 5:30pm Monday to Friday, alongside one evening per week. In addition, you will be expected to work some weekends with corresponding days off during the week. To help you continue to plan your personal lives, we share these rota’s one quarter in advance.

You will be contractually located to either our Witney, Oxfordshire or Shepherds Bush, London office, and typically a minimum of 3 days per week in the office is required.

About you

First and foremost, you’re passionate about travel! Whether you’ve travelled the world or have ambitions to discover new countries and cultures, we want to hear from you. Ideally you will have worked in a fast paced, customer service environment and have the passion and drive to succeed in a career in sales. The thought of delivering great experiences for your customers, whilst exceeding your targets excites you as much planning your next trip.

Additional experience required:

• Able to lead a sales conversation over video, phone and in person
• A confident, articulate and effective communicator with the ability to convey expertise to clients
• Confident user of Office365 suite of products
• Strong interpersonal skills with the ability to influence

What you’ll get in return

• Holiday - 25 days rising to 30 days with length of service
• Hybrid working
• A day off for your birthday
• A day off for volunteering to support a charity, local support group or community work of your choice
• Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
• Enhanced family leave
• Enhanced pension scheme
• Life insurance
• Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
• Gympass – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
• Benefits Platform–a reward scheme that gives you discounts and cashback with hundreds of retailers
• Sabbatical leave
• Long service awards

We believe it\'s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.

Country

Country United Kingdom

Location

Location Hybrid; London; Witney

Salary Commission guaranteed with total salary of £29,800 - £33,800+ in year one