Travel Customer Resolution Advisor 24/7 Support

Trip Group; City of Edinburgh; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading travel service company is seeking a passionate Customer Complaints Advisor to join their team in Edinburgh. This role involves helping travelers with inquiries and complaints through phone, chat, and email while ensuring customer satisfaction. Candidates should have experience in a contact centre, be fluent in English, and possess strong communication skills. Enjoy perks like 33 days of annual leave, health plans, and opportunities for career development in a diverse workplace.

Benefits

33 days annual leave

Health cash back plan

Hybrid working options

$600 USD in Trip Coins

Life insurance worth 4x salary

Qualifications

• Experience in a contact centre handling customer complaints.
• Proven ability to achieve KPIs.
• Fluent English both written and verbal.

Responsibilities

• Handle customer complaints and inquiries professionally.
• Ensure compliance with policies and legal regulations.
• Deliver customer service with empathy.

Skills

Customer complaints experience

Fluent in English

Strong communication skills

Problem-solving skills

Ability to handle multiple chats

Job description

A leading travel service company is seeking a passionate Customer Complaints Advisor to join their team in Edinburgh. This role involves helping travelers with inquiries and complaints through phone, chat, and email while ensuring customer satisfaction. Candidates should have experience in a contact centre, be fluent in English, and possess strong communication skills. Enjoy perks like 33 days of annual leave, health plans, and opportunities for career development in a diverse workplace.