Training & Support Specialist — Hybrid (Public Sector)

Connected Local Government; Northallerton; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A local government organization is seeking a Training and Support Officer to shape and deliver impactful training programs for their Customer, Revenues and Benefits team. This hybrid role allows for flexibility, requiring at least 2 days in the office located in Harrogate or Northallerton. Responsibilities include developing training packages, collaborating with service managers, and monitoring training effectiveness. Join a supportive team that values innovation and has a strong focus on customer service excellence, with benefits including a generous pension scheme, travel loans, and employee discounts.

Benefits

Local government pension scheme with 18.1% employer contribution

Salary sacrifice schemes

Travel loans

Confidential wellbeing support

Employee discounts on shopping, gym, and more

Qualifications

• Proven experience in designing and delivering training programmes, preferably in customer service or public sector.
• Commitment to diversity and inclusion.
• Proactive approach to service improvements.

Responsibilities

• Develop and deliver training packages for new and existing staff.
• Collaborate with service managers to implement changes.
• Monitor training attendance and feedback.

Skills

Designing and delivering training programmes

Excellent communication skills

Interpersonal skills

Confidence with digital tools

Adaptability to change

Identifying training needs

Detail-oriented

Job description

A local government organization is seeking a Training and Support Officer to shape and deliver impactful training programs for their Customer, Revenues and Benefits team. This hybrid role allows for flexibility, requiring at least 2 days in the office located in Harrogate or Northallerton. Responsibilities include developing training packages, collaborating with service managers, and monitoring training effectiveness. Join a supportive team that values innovation and has a strong focus on customer service excellence, with benefits including a generous pension scheme, travel loans, and employee discounts.