Training Coordinator

Arcus FM Limited; City of London; On-site; GBP 34,000; Full time

Job summary

A leading facilities management company in London is looking for a Training Coordinator to design and implement effective training programs focused on quality control. The role requires experience in training colleagues and proficiency in Microsoft Office. Benefits include a salary of £34,000 per annum, a bonus scheme, and a generous pension scheme. Join a dynamic team dedicated to continuous skill development.

Benefits

25 days annual leave + Bank Holidays

Generous contributory pension scheme

Life Assurance

Funded Training Sponsorship Scheme

Salary Sacrifice Electronic Vehicle Scheme

Cycle to Work Scheme

Qualifications

• Experience in training colleagues.
• FM environment experience preferable but not essential.
• Knowledge of performance measurement processes, SLAs and KPIs.

Responsibilities

• Develop and implement training programs focusing on quality control.
• Schedule and organize training sessions for continuous learning.
• Monitor performance and training effectiveness of team members.

Skills

Training Experience

Interpersonal Skills

Proficient in Microsoft Office

Leadership Skills

Time Management

Education

5 GCSEs above grade C including English and Maths

Tools

Instructional software

Job description

Training Coordinator – Arcus FM

Base pay: £34,000 per annum with up to 4% bonus scheme (subject to achievement of targets).

What you’ll be doing:

• Develop and Implement Training Programs – Design and implement comprehensive training programs for the department, focusing on quality control standards and procedures.
• Schedule Training Sessions – Plan and organize regular individual and group training sessions to ensure continuous learning and development.
• Facilitate Learning and Skill Development – Implement effective learning strategies and provide support to colleagues, particularly in developing soft skills and quality control techniques.
• Collaborate Across Departments – Work closely with other departments to establish and promote best practices in quality control and training.
• Identify Training Needs – Collaborate with managers and colleagues to identify individuals who would benefit from additional training, coaching, or mentoring to enhance their quality control capabilities.
• Monitor Performance and Training Effectiveness – Track the performance of team members to assess the effectiveness of training programs and make necessary adjustments.
• Communicate Training Needs and Resources – Clearly communicate identified training needs and provide access to online resources and training materials.
• Assess and Review Learner Progress – Regularly review and assess the progress of learners to ensure they meet quality standards and learning objectives.
• Identify Skill Gaps – Evaluate staff and department performance to identify skill gaps and areas for improvement in quality control processes.
• Develop Training Strategies and Materials – Create and update training strategies, initiatives, and materials tailored to quality control roles.
• Support Onboarding and Mentoring – Assist in the onboarding, probation, and mentoring processes of new team members to ensure they understand and adhere to quality control standards.

What we're looking for:

• Experience in training colleagues
• Experience in FM environment preferable but not essential

Knowledge:

• Knowledge of performance measurement processes, SLAs and KPIs
• 5 GCSE’S above grade C including English and Maths

Skills Competence:

• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
• Experience with technologies and best practices for instructional manuals and teaching platforms
• Strict adherence to company philosophy/mission statement
• Good interpersonal skills and communication with all levels of management
• Able to multitask, prioritize, and manage time efficiently
• Excellent leadership, team building, and management skills
• The role holder will be able to travel between Arcus office locations as required
• The post holder must be able to travel which may include overnight stays at short notice depending on project and business needs
• As part of this role, after successful completion of probation, there will be a requirement to complete the apprenticeship for L&D Practitioner – Level 3.

When you join us, you’ll receive:

• Salary: £34,000 per annum
• Up to 4% bonus scheme, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Generous contributory pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Salary Sacrifice Electronic Vehicle Scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q / Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres