Ticket Support Manager - HSBC Championships

Lawn Tennis Association; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prominent sports organization in Greater London is seeking a Ticket Support Manager to oversee day-to-day ticketing operations for significant grass court events. You will be responsible for ensuring a customer-friendly experience for all attendees and championing event operations. The ideal candidate should possess strong problem-solving skills, attention to detail, and exceptional communication abilities, making sure every tennis fan receives outstanding service during events. This role offers a chance to play a vital part in high-profile tournaments before Wimbledon.

Qualifications

• Exceptional attention to detail and task management capabilities are required.
• Must provide a customer-friendly ticket experience.
• Strong communication and collaboration skills essential.

Responsibilities

• Assist in all aspects of on-site day-to-day operations for the Ticketing and Events Team.
• Lead and champion grass court events and on-site ticket operations.
• Ensure exceptional service to tennis fans attending events.

Skills

Strong communication skills

Innovation in problem solving

Attention to detail

Task management capabilities

Job description

Our vision is ‘Tennis Opened Up’, and our mission is to transform communities through tennis, focusing on three areas – making tennis welcoming, enjoyable and inspiring to everyone.

About the Tournament - HSBC Championships

The HSBC Championships is one of the longest-running tennis tournaments on the ATP World Tour. With more than a century of history and a roll of honour that features the names Rod Laver, John McEnroe, Boris Becker, Rafael Nadal, Andy Murray and Carlos Alcaraz, it is the jewel in the crown of the grass court season in the lead-up to Wimbledon. Last season we saw the return of a tour level women’s event in London for the first time in over 50 years, as The Queen’s Club plays host to a high-profile WTA 500 event.

About the Role

As a Ticket Support Manager, you’ll assist in all aspects of on-site day-to-day operations for the Ticketing and Events Team.

You will lead from the front championing our grass court events and on-site ticket operations. You will provide a customer-friendly ticket experience for all tennis fans attending our grass court events. You will be an innovative problem solver with strong communication and collaboration skills. Exceptional attention to detail and task management capabilities are essential to ensure the customer receives exceptional service.

Application process

The advertisement window for this role is from Tuesday 16th December 2025 - Sunday 25th January 2026.

The Recruitment & Onboarding team will review your application and confirm as to whether you will be invited to an interview, held at The National Tennis Centre 100 Priory Lane, Roehampton, London, SW15 5JQ. Further information will be provided to those invited to interview.

Location

The Queen's Club, The Cottage Palliser Road, West Kensington, W14 9EQ

Shift Patterns

• 08:45am - 18:45
• 5th - 14th June 2026 (HSBC Championships WTA 500)
• 15th - 21st June 2026 (HSBC Championships ATP 500)

Payment

• You will be paid via a timesheet method, and you will be required to log your hours, and this will be checked and approved by your line manager
• Hours worked will be paid on the last Thursday of every month
• Payment will be made by credit transfer direct to your bank or building society