Tesco Shift Leader - Days - Sidwell St Express

Tesco Plc; Exeter; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK retailer is seeking a Shift Leader at Sidwell St Express in Exeter. The role involves managing daily store operations, ensuring excellent customer service, and leading a team. The ideal candidate will have strong leadership skills, a passion for service, and a flexible approach to work hours. Benefits include a starting pay of £14.76 per hour, holiday entitlement, discounts, and more.

Benefits

Holiday starting at 20 days

10% discount on shopping

Access to wellbeing services

Life cover and pension contributions

Uniform provided

Qualifications

• Must be over 18 years old to apply.
• Ability to build relationships and create a positive team atmosphere.
• Will need to oversee the store in the absence of a manager.

Responsibilities

• Ensure the store runs smoothly and meets customer expectations.
• Lead and coach the team to improve service.
• Maintain a safe working environment for both staff and customers.

Skills

Customer service

Team leadership

Communication

Flexibility

Motivation

Job description

Tesco Shift Leader - Days - Sidwell St Express

If you enjoy leading a fast‑paced retail environment, join Tesco as a Shift Leader at Sidwell St Express to support our team, deliver excellent customer service, and help the store run smoothly each day.

Our Shift Leader rate of pay starts from £14.76 an hour; it increases to £15.97 for stores inside the M25. Additional payments may apply depending on location.

We offer a minimum of 16 guaranteed hours each week, with the flexibility to work as few as 12 hours per week if that suits your schedule.

Availability windows:

• Sunday: 14:15 – 23:15
• Tuesday: 05:30 – 13:30
• Wednesday: 09:00 – 18:00
• Thursday: 14:15 – 23:15
• Saturday: 05:30 – 14:30

Responsibilities

• Work in a fast‑paced retail environment, with a range of products.
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
• Be there for customers, listening to them and ensuring they leave the store with what they came for.
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team.
• Guide and support your colleagues in‑store, ensuring it stays a safe place to work and shop.
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the run of the store.
• Lead from the front, and set a great example for your colleagues in everything you do.

Please note that you must be 18 or over to apply for this role.

You will need

• To be a great role model, delivering thoughtful customer service that meets every customer’s needs.
• To build strong, long‑lasting relationships with colleagues, creating a positive and inclusive team atmosphere.
• To be a clear communicator, comfortable using various methods to keep your team well‑informed.
• To take the lead and oversee the store in the absence of your manager.
• To make decisions flexibly and handle change to ensure everything is right for customers and colleagues.
• To motivate and inspire your team to deliver beyond expectations.
• To be curious, always looking for ideas and opportunities to serve our customers, communities, and planet a little better each day.

We can only recruit candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beer, wine, spirit, counter, bakery, or driving roles.

We are proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process.

Benefits

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus bank holidays).
• Request flexible working from day one.
• Get 10% off and 15% at payday weekends – saving up to £2,000 a year with the Colleague Clubcard.
• Access free wellbeing services with a range of resources to support your mind, body, and life.
• Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%.
• Benefits to suit you – choose what you use, from discounts and shares to cycle‑to‑work schemes.
• Uniform provided, and policies to support you for all of life’s moments, big and small.
• Access to colleague networks providing a space for colleagues to come together from a range of backgrounds.

About Us

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is “Serving our customers, communities and planet a little better every day.” Diversity, equity and inclusion (DEI) mean we always want you to feel represented and to be yourself at work.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industry

Retail