Tesco Shift Leader - Days - Great Jct St Edin Express

Tesco Plc; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail organization in Edinburgh is seeking a dedicated Shift Leader to oversee store operations and ensure exceptional customer service. This full-time role involves coordinating a team, maintaining store standards, and inspiring colleagues to excel. Ideal candidates will possess excellent communication skills and a commitment to teamwork. Additional benefits include holiday leave, discounts, and well-being services.

Benefits

20 days holiday plus personal day

10% discount, 15% on payday weekends

Flexible working from day one

Free wellbeing services

Life cover and pension contributions

Uniform provided

Qualifications

• To be a great role model, by always giving thoughtful customer service.
• To build strong relationships with colleagues to create a positive team atmosphere.
• To be a clear communicator, keeping your team informed.
• To be comfortable taking the lead in the absence of your manager.
• To be a good decision maker, flexible and comfortable handling change.
• To be motivating, inspiring your team to deliver beyond expectations.
• To be curious, always looking for ideas to serve better.

Responsibilities

• Coordinate the store team for easy shopping experiences.
• Support colleagues in delivering daily priorities.
• Open and close the store, ensuring safety.
• Be the go-to person for day-to-day queries.
• Maintain cleanliness and presentation of the store.
• Support managers in coordinating events.
• Contribute to an inclusive team atmosphere.
• Listen to customers and place them first.
• Keep the team informed on communications.
• Look for ways to improve operations.
• Remove obstacles to great service.
• Follow health and safety protocols.

Skills

Customer service

Team coordination

Communication

Leadership

Problem-solving

Flexibility

Motivation

Job description

Location: Edinburgh, Scotland, United Kingdom

Pay: Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

Availability: We schedule your contracted hours within the following availability windows: Mon 06:15–16:15, Tue 06:15–16:15, Wed 09:00–21:00, Fri 12:00–23:00, Sat 12:00–23:00.

About the role: Customers are at the heart of everything we do. It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.

As a Shift Leader you’ll:

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do

You will be responsible for:

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Making sure the store is always clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere, that's inclusive of everyone
• Providing great customer service, by listening to our customers and putting them first in everything you do
• Keeping the team well-informed and up to speed on any communications, changes, or updates
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
• Following health and safety routines and procedures, and ensuring colleagues do the same
• Recognising and celebrating colleagues within the team who are providing great service

Requirements:

• To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met
• To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
• To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
• To be comfortable taking the lead, and overseeing the store in the absence of your Manager
• To be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
• To be motivating, so you can inspire your team to deliver beyond expectations
• To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

Applicants must be 18 years of age or older. Certain duties such as working before 6:15 am or after 9:45 pm, or roles involving the warehouse, beers, wines & spirits, counters, bakery and driving may require that applicants are over 18.

Benefits include:

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• 10% off and 15% at payday weekends: save up to £2,000 a year with your Colleague Clubcard, with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use: from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life's moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds (click here for more information)

About Tesco

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day." Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where everyone is welcome.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Management and Manufacturing; Industries: Retail