Tenancy Sustainment Officer

Milton Keynes; Milton Keynes; On-site; GBP 37,000 - 42,000; Full time

Job summary

A local authority in the UK is seeking a Tenancy Sustainment Officer to assist tenants in maintaining secure and sustainable housing. This role focuses on preventing tenancy breakdown by providing tailored support and guidance. The ideal candidate will have experience in housing management and strong communication skills. This position offers a competitive salary, a supportive work environment, and opportunities for professional development.

Benefits

28 days annual leave

Excellent pension scheme

Family friendly policies

Employee benefits programme

Qualifications

• Experience ideally within a local authority or social housing setting.
• Strong knowledge of housing legislation and statutory guidance.
• Skilled in influencing and negotiating across multi-agency settings.

Responsibilities

• Help tenants sustain their homes and prevent tenancy breakdown.
• Provide tailored support during the move-in period.
• Work closely with internal and external partners.

Skills

Communication and interpersonal skills

Ability to manage a varied caseload

Knowledge of housing legislation

Influencing and negotiating skills

Education

Experience in housing or support services

Tools

Housing management systems

Microsoft Office

Job description

# Tenancy Sustainment Officer## Job IntroductionAt Milton Keynes City Council, we make a real difference every day. Our Housing Operations team is seeking a Tenancy Sustainment Officer to help tenants maintain secure and sustainable housing.This vital role focuses on preventing tenancy breakdown through proactive engagement, practical guidance and early intervention. Working collaboratively with internal teams and external partners, you’ll deliver tailored tenancy support and advice, ensuring compliance with housing legislation and promoting wellbeing.**This is a site-based role****Interviews for this role will be held on 29 January**Milton Keynes City Council is a modern and friendly place to work. Find out more about working with us here:### Main Responsibility* This is a rewarding opportunity to help tenants sustain their homes and prevent tenancy breakdown. You will provide tailored support to tenants at risk due to rent arrears, anti-social behaviour, hoarding, or other vulnerabilities.* Offer onboarding support to high-risk applicants during the move-in period.* You will work closely with Housing Officers, Anti-Social Behaviour colleagues, and external agencies to deliver holistic support plans.* This role involves home visits and welfare checks.* Ensuring compliance with housing legislation and council policy.### The Ideal Candidate* Experience in housing, tenancy management, or support services, ideally within a local authority or social housing setting.* Strong knowledge of housing legislation and statutory guidance.* Excellent communication and interpersonal skills to build trust with vulnerable tenants.* Ability to manage a varied caseload and work independently under pressure.* Skilled in influencing and negotiating across multi-agency settings.* Proficiency in housing management systems and Microsoft Office.If you are offered the role, we will carry out a Basic DBS check and BPSS referencing as part of the pre-employment process To be successful in this role, you’ll need a full UK driving licence and access to a vehicle. If you’re offered the position, we’ll ask for proof of your licence and vehicle insurance, including business use cover. Unfortunately, we won’t be able to confirm your appointment without these documents.### Package DescriptionIn addition to your salary, we offer a range of benefits including:* Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.* Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.* A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.* Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.* Salary sacrifice car scheme – low-cost leasing of electric and low emission vehicles.* Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.### About The OrganisationMilton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.If you’d like to know more about how we do things and what matters to us, take a look at our What makes us Milton Keynes City Council.### Attached documents| OpenStreetMap contributors### Tenancy Sustainment Officer* **Salary** £37,280 - £41,771* **Frequency** Annual* **Job Reference** mkc/TP/238/1905* **Contract Type** Permanent* **Working Hours** 37* **Closing Date** 25 January, 2026* **Job Category** Housing* **Business Unit** Adult Services- Housing Operations (HRA)* **Location** Civic Offices, 1 Saxon Gate East, Central Milton Keynes, Buckinghamshire, United Kingdom* **Interview Date(s)** 29/01/2026* **Posted on** 12 January, 2026### Spread the word### Jobs in the same category