Telesales Advisor

Johnson Controls; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading security solutions company based in Manchester is seeking a New Business Advisor for its Inside Sales team. In this role, you will engage with new residential customers, assess their security needs, and recommend tailored solutions. Ideal candidates will have strong computer skills, excellent customer service abilities, and a target-driven mindset. This position offers a competitive salary, commissions, and extensive benefits including training and career progression opportunities.

Benefits

Competitive Salary & Commission

Paid Holidays & Sick Pay

Comprehensive Benefits including pension contributions

Training & Development opportunities

Career Progression pathways

Inclusive Culture with access to Business Resource Groups

All necessary IT equipment provided

Qualifications

• Strong computer literacy required, with training provided on internal systems.
• Proven ability in customer service and communication essential.
• Ability to work independently; team collaboration is necessary.

Responsibilities

• Consult with prospective customers by phone to assess their needs.
• Promote brand values to enhance customer trust.
• Provide accurate information on products and services.
• Manage leads using Salesforce.
• Collaborate with internal teams to ensure a seamless customer journey.
• Meet and exceed KPIs and sales targets.

Skills

Strong computer literacy (Outlook, Word, Excel)

Excellent customer service and communication skills

Ability to work independently and as part of a team

Target-driven mindset with a focus on results

Tools

Salesforce

Job description

New Business Advisor – Inside Sales (Residential Security Solutions)

Overview

Join our dynamic Inside Sales team as a New Business Advisor, where you’ll be at the forefront of engaging new residential customers and helping them protect what matters most. You’ll consult with potential clients to understand their home security needs and recommend tailored solutions from our market-leading product range.

What You’ll Get

• Competitive Salary & Commission: A strong base salary with performance‑driven incentives.
• Paid Holidays & Sick Pay: Generous leave policies to support your wellbeing.
• Comprehensive Benefits: Including pension contributions up to 7%, life assurance, employee assistance programs, referral bonuses, retail discounts, cycle‑to‑work schemes, and savings on Johnson Controls products.
• Training & Development: Extensive onboarding and ongoing training to help you succeed and grow.
• Career Progression: Clear pathways for advancement, including opportunities in Customer Service and other departments.
• Inclusive Culture: Access to Business Resource Groups and training aligned with our core values.
• Tech Ready: All necessary IT equipment provided to support your role.

Key Responsibilities

• Consultative Sales: Speak with prospective customers by phone to assess their needs and recommend suitable security solutions.
• Brand Advocacy: Promote our brand and values to enhance customer trust and market visibility.
• Product Expertise: Deliver accurate, up-to-date information on our products and services.
• Lead Management: Handle administrative tasks and lead tracking using Salesforce.
• Relationship Building: Collaborate with internal teams and external partners to ensure a seamless customer journey.
• Performance Delivery: Meet and exceed KPIs and sales targets set by the business.

What You’ll Bring

Essential Skills:

• Strong computer literacy (Outlook, Word, Excel; training provided on internal systems)
• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Target‑driven mindset with a focus on results

Desirable Experience:

• Proven success in New Business Telesales
• Experience in consultative selling is a plus (full product training provided)

Ready to Apply?

If you’re passionate about helping people feel safe in their homes and thrive in a fast‑paced, customer‑focused environment, we’d love to hear from you.