Telesales Advisor

Johnson Controls, Inc.; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading security solutions provider in Manchester seeks a New Business Advisor for their Inside Sales team. This role involves consulting with potential residential customers to tailor security solutions, promoting the brand, and managing leads effectively. The ideal candidate is computer literate, has strong customer service skills, and is target-driven. The position offers competitive salary, comprehensive benefits, and opportunities for training and career progression.

Benefits

Competitive Salary & Commission

Paid Holidays & Sick Pay

Comprehensive Benefits

Training & Development

Career Progression

Inclusive Culture

Tech Ready

Qualifications

• Strong computer literacy (Outlook, Word, Excel; training provided on internal systems).
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Target-driven mindset with a focus on results.

Responsibilities

• Speak with prospective customers by phone to assess their needs.
• Promote our brand and values to enhance customer trust.
• Deliver accurate, up-to-date information on our products.
• Handle administrative tasks and lead tracking using Salesforce.
• Collaborate with internal teams and external partners.
• Meet and exceed KPIs and sales targets.

Skills

Strong computer literacy

Excellent customer service and communication skills

Ability to work independently and as part of a team

Target-driven mindset

Tools

Salesforce

Job description

Job Title: New Business Advisor – Inside Sales (Residential Security Solutions)

Overview

Join our dynamic Inside Sales team as a New Business Advisor, where you’ll be at the forefront of engaging new residential customers and helping them protect what matters most. You’ll consult with potential clients to understand their home security needs and recommend tailored solutions from our market‑leading product range.

What You’ll Get

• Competitive Salary & Commission: A strong base salary with performance‑driven incentives.
• Paid Holidays & Sick Pay: Generous leave policies to support your wellbeing.
• Comprehensive Benefits: Including pension contributions up to 7%, life assurance, employee assistance programs, referral bonuses, retail discounts, cycle‑to‑work schemes, and savings on Johnson Controls products.
• Training & Development: Extensive onboarding and ongoing training to help you succeed and grow.
• Career Progression: Clear pathways for advancement, including opportunities in Customer Service and other departments.
• Inclusive Culture: Access to Business Resource Groups and training aligned with our core values.
• Tech Ready: All necessary IT equipment provided to support your role.

Key Responsibilities

• Consultative Sales: Speak with prospective customers by phone to assess their needs and recommend suitable security solutions.
• Brand Advocacy: Promote our brand and values to enhance customer trust and market visibility.
• Product Expertise: Deliver accurate, up-to-date information on our products and services.
• Lead Management: Handle administrative tasks and lead tracking using Salesforce.
• Relationship Building: Collaborate with internal teams and external partners to ensure a seamless customer journey.
• Performance Delivery: Meet and exceed KPIs and sales targets set by the business.

What You’ll Bring

Essential Skills

• Strong computer literacy (Outlook, Word, Excel; training provided on internal systems)
• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Target‑driven mindset with a focus on results

Desirable Experience

• Proven success in New Business Telesales
• Experience in consultative selling is a plus (full product training provided)

Ready to Apply?

If you’re passionate about helping people feel safe in their homes and thrive in a fast‑paced, customer‑focused environment, we’d love to hear from you.

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Industrial Machinery Manufacturing

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