Telephone Assessor

Citizens Advice BANES; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A community service charity based in Greater Manchester is seeking an experienced advisor to support clients through telephone and digital communication channels. The successful candidate will excel in customer service, possess strong communication skills, and have experience in a target-driven environment. They will help clients access the information and guidance needed to address their issues effectively. We encourage applications from diverse backgrounds and particularly welcome those from underrepresented groups.

Qualifications

• Experience in a target-driven environment with excellent customer service skills.
• Ability to control telephone or face-to-face interviews and digital communications.

Responsibilities

• Provide advice via the AdviceLine and other digital channels.
• Support clients in community venues and hubs.
• Gather necessary information to help clients solve their issues.

Skills

Excellent customer service

Ability to conduct interviews

Target-driven environment experience

Communication skills

Job description

We’re an ambitious charity determined to deliver quality services to our communities. Each year we improve the lives of tens of thousands of local people from across Stockport, Oldham, Rochdale and Trafford by sharing information and offering advice, support and guidance.

Working on our telephone AdviceLine service and/or our whatsapp, webchat and social media channels, you will provide advice to clients from across Stockport, Oldham, Rochdale and Trafford supporting them to get the advice they need for the problems they face. You will also be expected to provide advice at community venues and hubs across Greater Manchester.

The ideal candidate will have experience of working within a target driven environment where excellent customer service is provided and the client is at the heart of everything you do. You will have the ability to control a telephone /face to face interview and/or digital communications whilst gaining the right level of information from the client allowing you to support the clients next steps in solving their issue.

We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.