Telephone Admin Volunteer - Hamilton House

Get InVOLved Norfolk; Lowestoft; On-site; GBP 10,000 - 40,000; Full time

Job summary

A community healthcare organization in Lowestoft is seeking Telephone Admin Volunteers to support patient feedback collection through online surveys. This role allows flexible hours and does not require prior experience in healthcare. Volunteers will work under the guidance of the Admin team, utilizing provided resources to make calls and document responses. It's a great opportunity to contribute to patient care and develop administrative skills.

Benefits

Reimbursement of costs

Qualifications

• No previous experience in healthcare required.
• Comfortable chatting with patients about their experiences.

Responsibilities

• Collect feedback through online surveys with patients.
• Contact patients by phone using a pre-written script.
• Record patients’ responses accurately via an online form.

Skills

Friendly demeanor

Approachability

Empathy

Job description

East Coast Community Healthcare CIC (ECCH) is a staff-owned social enterprise, providing community-based NHS services in Norfolk and Suffolk. We have contracts with the NHS and two county councils ...

Hamilton House, Battery Green Rd, Lowestoft NR32 1DE, UK

Summary

Telephone Admin Volunteers help collect valuable feedback from patients by supporting them to complete an online survey. Office based in Lowestoft.

Detailed description

Telephone Admin Volunteershelp collect valuable feedback by carrying out online surveys with patients who have agreed to be contacted over the phone.This feedback is crucial to East Coast Community Healthcare (ECCH) in improving patient experience and this role offers the opportunity to make a fantastic contribution to the work that ECCH do, as well as building your experience in administration skills for a healthcare organisation.

You will be set up with access to an ECCH email address and provided with an ECCH mobile phone to make the calls.Your role will be to contact patients by phone and follow a pre-written script to carry out a feedback survey and accurately record the patients’ responses via an online form.There is no minimum number of surveys to be completed each week so the timings can be flexible. The suggested time commitment is around 2-3 hours a week. Days and times to be arranged with the Admin team you are supporting and can vary from week to week if required, during normal office hours Monday-Friday.

This opportunity will suit someone friendly, approachable and empathetic. You don't need any previous experience in healthcare, but you will need to be comfortable chatting to patients about their experience of medical treatment.

The role involves some online training prior to starting. We also undertake Safer Recruitment checks, which will involve providing 2 character references and an in-person ID check.

What we will provide to volunteers

• Reimbursement of costs

Getting there

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About East Coast Community Healthcare

East Coast Community Healthcare CIC (ECCH) is a staff-owned social enterprise, providing community-based NHS services in Norfolk and Suffolk. We have contracts with the NHS and two county councils. At least 70,000 people are registered as service users with ECCH