Technology Support Engineer

Infotec; Harrogate; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A technology services provider in Harrogate is seeking a Technology Support Engineer. You will implement and maintain IT hardware and software, provide quality on-site support, and assist with technology adoption across various sites. The ideal candidate has strong customer service skills, experience with Windows and Microsoft Office, and is a team player. Hybrid work opportunities are available. Benefits include a notable pension scheme and employee discounts.

Benefits

Local government pension scheme

Employee discount benefits

Health Assured support

Qualifications

• An understanding of IT industry best practices and procedures.
• Broad technical knowledge of PCs, laptops, and peripherals.
• Experience in a customer-facing role.

Responsibilities

• Implement and maintain IT hardware, software, and licensing.
• Provide on-site support for internal customers.
• Resolve IT incidents and queries promptly.
• Assist with moving IT hardware and setting up office spaces.

Skills

Customer support

Problem solving

Interpersonal skills

Teamwork

Tools

Microsoft Office

Windows operating system

Job description

We have a fantastic opportunity for technology professionals who are looking to start or progress their career within IT.

If you have a keen interest in providing quality customer support, problem solving IT hardware queries and supporting productivity tools, as well as wanting to make a direct impact on your community, then this post may be for you.

Role summary

The Technology Support Engineers sit within Technology Support, which is a corporate wide service that aims to maximises the effective use of hardware (laptops, tablets, smartphones, desktops etc), productivity software, digital communications, including collaborative technologies and digital information systems.

In this role you will;

• Implement and maintain IT hardware, software and licensing to meet agreed targets and deliver high-quality customer support.
• Provide local, on-site support for internal customers across community-based workplaces.
• Resolve IT incidents and queries promptly in varied and sometimes high-profile situations.
• Assist with physical tasks, such as moving IT hardware and setting up office spaces.
• Share knowledge and upskill colleagues on productivity tools and IT solutions to maximize business benefits.
• Adapt to a fast-paced environment, making calm and measured decisions under pressure.
• Work flexibly and collaboratively within a mobile team, demonstrating self-motivation and teamwork.
• Support customers through evolving technology landscapes, ensuring smooth adoption of new tools and systems.

We have key hubs in Scarborough, Ryedale, Hambleton, Richmondshire, Harrogate, Skipton and Selby. There may be times where you will travel between areas.

This position is primarily office-based, with opportunities for hybrid working across the various sites and occasional home working when required.

What you can bring

The main focus of the role relies on good inter-personal skills, so if you have experience in a customer facing role, we would love to hear about it!

Experience / Qualifications

• An understanding of IT industry best practises and procedures, change, incident, request fulfilment and problem management processes
• A good level of Windows operating system experience
• Broad technical knowledge of pc’s/laptops/peripherals and their architecture
• A working knowledge of current software packages – Microsoft Office etc.
• ICT industry experience
• Experience of working as part of a team

You will have use of a work vehicle for site visit purposes so a valid driving licence is necessary.

What can we offer you?

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.

These include:

• a local government pension scheme with 18.1% employer contribution
• salary sacrifice schemes
• employee discount benefits including shopping, supermarkets, gym discounts and more!
• Health Assured – confidential help and support for your wellbeing

on our Total Rewards Brochure at the bottom of this advert to see the full range of benefits.

To apply please click the Apply Nowlink below.