Technology Success Manager - Grow Revenue & Customer Value

Virtuoso IT Limited; Tonbridge and Malling; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading IT service provider is looking for a customer-focused Technology Success Manager for their team. This role involves relationship management, providing strategic guidance, and managing customer risk. Candidates should have a minimum of 2 years' experience in an account management role, strong communication skills, and the ability to build trust with customers. This position offers a competitive salary, commission, and a range of benefits including funded training, flexibility, and a supportive office culture.

Benefits

Funded Training and Development

Flexible work hours

Quarterly Bonus

Social Club

Great Office Culture

Subsidised Gym Membership

Qualifications

• At least 2 years' experience in a customer-facing Account Management role.
• Strong organisational and communication skills (written and verbal).
• Ability to build trust with stakeholders at multiple levels.

Responsibilities

• Plan, lead, and document Quarterly Business Reviews (QBRs).
• Partner with customer stakeholders to define and document a technology strategy.
• Drive growth in Monthly Recurring Revenue (MRR) through proactive sales.

Skills

Customer-facing Account Management

Organisational skills

Communication skills

Information security principles

Job description

A leading IT service provider is looking for a customer-focused Technology Success Manager for their team. This role involves relationship management, providing strategic guidance, and managing customer risk. Candidates should have a minimum of 2 years' experience in an account management role, strong communication skills, and the ability to build trust with customers. This position offers a competitive salary, commission, and a range of benefits including funded training, flexibility, and a supportive office culture.