Technical Support Specialist

The Walt Disney Company; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading entertainment company is seeking a Technical Support Specialist to maintain computer systems and ensure smooth operations. The ideal candidate will have a strong background in both Linux and Windows environments, excellent communication skills, and a proactive attitude towards resolving technical challenges. This is a full-time on-site role based in Greater London with a fixed-term contract of 6 months.

Qualifications

• Exceptional level of communication and comprehension skills.
• Ability to act quickly to resolve technical challenges.
• Self-starter with strong organizational skills.

Responsibilities

• Maintain computer systems and IT equipment.
• Ensure effective communication with teams.
• Manage end-user expectations and system issues.

Skills

Communication

Problem-solving

Organizational skills

Technical support

Tools

Linux

Windows

Networking equipment

Job description

Position Summary

We are looking for a Technical Support Specialist who reflects the innovative spirit, creative talent, production excellence and passion for great filmmaking that define ILM. Partnering closely with ILM Tech teams, they will help contribute to ensure operations run smoothly for our employees.

Responsibilities

• Maintains computer systems and associated IT equipment within our offices and facilities.
• Communicates effectively with teams to ensure equipment is always production ready.
• Efficient installation and configuration of software as well as troubleshooting and repair of malfunctioning software in a Linux and Windows environment.
• Manage end user expectations and systems issues using technical and client service skills.

Required Knowledge, Skills and Experience

• Exceptional level of communication – listening, comprehension and effective communication to demonstrate to the client / ILM teams that you can solve their problem.
• Friendly, approachable and a “can do” attitude.
• Rapid response to technical challenges – must be able to “think / act quickly” to resolve new technology needs for production.
• Self‑starter, energetic, strong organizational skills and ability to prioritize workload.

Technical Skills Required

• Demonstrated ability to perform typical network troubleshooting / performance issues.
• Strong working knowledge of Linux and Windows Operating systems.
• Good level of knowledge of networking principles and equipment (switches, routers, cabling, VLANs, etc).

Contract and Location

6 month Fixed Term Contract.

Applications close 27th January 2026.

This role is On-site, which means the employee is required to work full-time on-site at a Company designated location.