Technical Support Operations Manager

Acu IT; Market Drayton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading dairy firm in Market Drayton is seeking an Infrastructure Team Manager (Technical Support) to lead a team of engineers. Your role will involve ensuring scalable infrastructure and driving standardisation across cloud and on-prem systems. Ideal candidates will have experience in a 24/7 environment, strong technical grounding, and budget management skills. The role offers competitive salaries and a range of benefits, promoting a culture of continuous improvement and team development.

Benefits

Competitive salary

Annual bonus

Health Care Cash Plan

Private Medical Insurance

25 days holiday plus bank holidays

Pension Employer Contribution Scheme

Qualifications

• Experience in a 24/7 environment with pressure decision-making.
• Familiarity with manufacturing or industrial IT systems.
• Willingness to travel and participate in on-call escalation.

Responsibilities

• Lead and develop a team of infrastructure engineers and support specialists.
• Drive standardisation, automation, and continuous improvement.
• Manage vendors and service providers for performance and value.

Skills

Proven experience leading infrastructure or technical support teams

Strong technical grounding across networks, data centres/cloud, workplace tech, and ITSM

Clear communicator who can translate tech into business outcomes

Budget ownership and vendor management experience

Education

Degree or equivalent experience

Job description

Who We Are

We're Mller UK & Ireland, a family‑run dairy business experts at what we do. Dairy is a key part of a healthy and balanced diet and we're super proud to help meet the nutritional needs of millions of people, every, single, day. To do this, our business has been split into these key areas: Mller Milk & Ingredients (MMI), Mller Yogurt & Desserts (MYD), and Mller Milk & Ingredients Distribution (MMID).

Why Mller?

Milk flows through everything at Mller—from farm to factory to fridge. The true impact comes from our people, who work hard and together to put smiles on faces everywhere, making each day delicious for our shoppers. As the UK's most popular dairy brand, we're always striving to make a real difference for our planet, our partners and our people, creating a more sustainable dairy future. We're growing to keep up with millions of people reaching for our branded and private label products on shelves everywhere. Join a culture full of pace that is bold, entrepreneurial, with opportunities that are yours for the taking – and even enjoy every benefit and bonus to sweeten the deal.

We're Hiring: Infrastructure Team Manager (Technical Support)

Location: Market Drayton

Contract: Full‑Time, Permanent

Hours: Monday‑Friday (40 hours)

Are you ready to unleash your potential and build an exciting career with Britain's most chosen dairy brand? Mller UK & Ireland, part of the renowned Unternehmensgruppe Theo Mller, invites you to apply for our Infrastructure Team Manager (Technical Support) position.

Benefits for the role

Competitive salary, generous annual bonus, Life Assurance, (Company car or cash allowance), Health Care Cash Plan / Private Medical Insurance, 25 days holiday plus bank holidays (rising with service), Enhanced Maternity & Paternity Family Leave, Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Mller Rewards, offering a variety of online and in‑store discounts and development opportunities.

What You'll Do

• Lead and develop a team of infrastructure engineers and support specialists
• Keep infrastructure services available, secure, and scalable across on‑prem and cloud
• Drive standardisation, automation, and continuous improvement
• Own end‑user technology standards, roadmaps, and asset lifecycle management
• Act as senior escalation point, including out‑of‑hours support
• Deliver infrastructure projects and transformation initiatives
• Partner closely with plant operations to enable IT/OT convergence
• Own infrastructure budgets, forecasting, and cost optimisationManage vendors and service providers for performance and value
• Provide clear, confident updates to the CTO and senior leadership

What You'll Bring

• Proven experience leading infrastructure or technical support teams
• Strong technical grounding across networks, data centres/cloud, workplace tech, and ITSM
• Confidence making decisions under pressure in a 24/7 environment
• Budget ownership and vendor management experience
• Clear communicator who can translate tech into business outcomes
• Strategic mindset with a hands‑on edge
• Willingness to travel and take part in an on‑call escalation rota
• Manufacturing or industrial IT experience
• Degree or equivalent experience

The Process

If you have the skills and experience in the above areas and would like to be considered for this role, please apply at www.mullercareers.co.uk

Contact Details

F.A.O. UK Recruitment, Mller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ

Job Segment

Sustainable Agriculture, Agriculture