Technical Support Engineer

nLighten Technologies, Inc.; Milton Keynes; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading edge data center provider in Milton Keynes is searching for a Technical Support Engineer to support operational tasks and manage server environments. Candidates should have 3-5 years of experience with Linux, strong problem-solving skills, and excellent communication abilities. This role is pivotal for ensuring reliable data center operations within a growing company focused on innovative digital infrastructure.

Benefits

High-growth environment

Technology exposure

Impactful role

Qualifications

• Three to five years of experience working with Linux Operating Systems via command line.
• Knowledge of virtualization platforms, particularly Proxmox.
• Understanding of networking fundamentals and familiarity with PRTG.
• Strong problem-solving abilities and capacity to derive insights from complex issues.
• Ability to manage multiple priorities effectively.

Responsibilities

• Manage and maintain Linux and Windows servers across environments.
• Provide second and third line technical support.
• Monitor infrastructure health and identify issues proactively.
• Document technical procedures and changes accurately.
• Participate in an on-call rota for service availability.

Skills

Linux Operating Systems

Problem-solving abilities

Attention to detail

Excellent communication skills

Organizational abilities

Education

Relevant technical certifications or equivalent hands-on experience

Tools

PRTG

Proxmox

Job description

Technical Support Engineer

Company Profile

nLighten is a European platform of distributed edge data centers, designed to meet the growing demand for AI, 5G, and hybrid cloud deployments. As a rapidly expanding provider, we offer scalable colocation hubs and best-in‑class energy solutions across Europe. Our innovative and sustainable approach to digital infrastructure ensures reliability, efficiency, and future‑ready solutions for our clients. nLighten’s current footprint is 34 data centers in 7 European countries, with the ambition to grow to 100 sites during the next 3‑4 years.

About the Role

We are seeking a Technical Support Engineer to join our growing Network Operations team at the nLighten Milton Keynes Data Centre. In this role, you will deliver operational support across internal systems and customer managed services throughout Europe. You will work as part of a collaborative team, ensuring high availability, proactive monitoring, and efficient resolution of technical incidents across our distributed edge infrastructure.

The ideal candidate is hands‑on, technically curious, and comfortable working in a fast‑paced environment where consistency, reliability, and process improvements are key.

Key Responsibilities

System Administration and Support

• Manage and maintain Linux and Windows servers across internal and customer environments.
• Provide second and third line technical support to operations teams and elevate as required.
• Deploy, configure, and optimise server services, applications, and system components.
• Perform system patching, updates, hardening, and routine health checks.

Monitoring and Incident Management

• Monitor infrastructure health using tools such as PRTG and identify issues proactively.
• Investigate and resolve performance, networking, or application‑related incidents.
• Support backup, disaster recovery, and business continuity processes.
• Participate in an on‑call rota to maintain service availability outside standard hours.

Documentation, Collaboration, and Process Improvement

• Document technical procedures, system changes, and customer configurations clearly and accurately.
• Collaborate with European teams to ensure consistent service delivery.
• Contribute to continuous improvement initiatives across monitoring, automation, and workflows.
• Assist in developing internal systems and reporting improvements.
• Stay informed about relevant industry trends, technologies, and best practices.

What We’re Looking For

Experience and Technical Skills

• Three to five years of experience working with Linux Operating Systems via command line is required.
• Knowledge of virtualisation platforms, particularly Proxmox.
• Understanding of networking fundamentals and familiarity with PRTG and Building Management Systems.
• Strong problem‑solving abilities and the capacity to derive insights from complex issues.
• Ability to manage multiple priorities effectively in a fast‑paced environment.

Soft Skills

• High attention to detail and strong organisational abilities.
• Excellent communication and interpersonal skills, including customer‑facing interaction.
• Proactive, collaborative, and comfortable working with distributed teams.

Education and Languages

• Relevant technical certifications or equivalent hands‑on experience.
• Fluency in English required. Proficiency in another European language is considered an advantage.

Why Join Us?

• High‑growth environment: Contribute to a rapidly scaling company transforming Europe’s digital infrastructure.
• Technology exposure: Work with innovative technologies focused on automation, monitoring, and modern server environments.
• Impactful role: Play a key part in ensuring the reliability and advancement of nLighten’s data centre services.

If you have the right experience and are excited about contributing to the next evolution of edge data centres, we’d love to hear from you!

Apply now and be part of our journey toward a more connected, efficient, and sustainable digital future.

All selected candidates will undergo a background check to ensure a safe workplace, protect company assets, and comply with regulations.

Diversity & Inclusion Statement nLighten is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace, and we encourage applications from candidates of all backgrounds. Even if you do not meet every requirement listed, we welcome your application. We particularly encourage women and individuals from underrepresented groups to apply.