Technical Support Analyst R58692

Kinetic Software; Milton Keynes; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading software solutions provider in Milton Keynes is seeking a Technical Support Analyst to enable customers to access the latest software offerings. The ideal candidate will possess strong database management skills, problem-solving abilities, and a methodical approach to project planning. This role offers various benefits including 25 days holiday, wellbeing days, and enhanced pension contributions, in a people-first culture that promotes growth and wellbeing.

Benefits

25 days holiday plus bank holidays

Enhanced pension contributions

Performance-related bonus scheme

Regular team socials

Flexible benefits platform

Qualifications

• Strong technical proficiency and database management skills.
• Ability to manage and document project planning effectively.
• Strong risk management and problem-solving skills.

Responsibilities

• Enable customers to access the latest software offerings.
• Provide support for software updates and utilize customer feedback.
• Collaborate with stakeholders to meet service level agreements.

Skills

Strong understanding of database systems

Understanding of Client/Server software relationships

Knowledge of server infrastructure

Competent using remote access tools

Knowledge of SQL Server

Ability to review Microsoft Windows Server environments

Knowledge or exposure to Azure

Job description

Technical Support Analyst R58692

Department: Customer Support

Employment Type: Permanent - Full Time

Location: Milton Keynes

Description

Here’s what you need to know about Kinetic

At Kinetic, we’re redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential.

With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter, faster, and more collaboratively. From bustling campuses to dynamic corporate environments, our technology adapts to the rhythm of each organisation — helping them thrive in a fast‑changing world.

But we’re more than just software. We’re a team of passionate problem‑solvers, innovators, and collaborators who care deeply about our customers and each other. Our culture is built on empowerment, community, and continuous growth. We believe in giving people the tools, support, and freedom to do their best work — and have fun while doing it.

Joining Kinetic means being part of a purpose‑driven business where your ideas matter, your development is supported, and your impact is real. If you’re ready to help shape the future of operational technology in education and events, we’d love to meet you.

What will I be bringing to life in this role?

Our customers provide regular feedback and suggestions on our products; this feedback along with new industry innovation means we release new software updates several times a year. For our customers to be successful, to enable them to work efficiently and effectively they need access to this new software.

The role of Technical Services Analyst is crucial to enabling our customers to have access to the latest offerings from Kinetic, and to allow them access to this software when convenient and effective for their business needs.

Your Role & Responsibilities: Your day‑to‑day activities can vary as our business continues to grow, providing an exciting and diverse working environment where you will have the opportunity to make a real impact.

What will I need to hit the ground running?

Technical Proficiency & Database Management Skills

• Strong understanding of database systems (SQL Server, MySQL, PostgreSQL, Oracle, etc.)
• Understanding of Client/Server software relationships with experience in backup/restore procedures, database cloning, and data integrity verification
• Knowledge of server infrastructure, virtualisation (VMware, Hyper‑V), and cloud platforms (AWS, Azure)
• Competent using remote access tools such as Windows RDP
• Knowledge of SQL Server
• Ability to review Microsoft Windows Server environments such as server performance
• Knowledge or exposure to Azure is an advantage.

Project Planning & Documentation Practices

• Demonstrates methodical approach to creating detailed migration/upgrade plans with rollback procedures
• Maintains comprehensive documentation of processes, configurations, and dependencies
• Creates pre‑flight checklists and post‑migration validation steps
• Documents lessons learned and continuously improves runbooks
• Upholds processes and communications with customers to meet SLAs and instill confidence

Risk Management & Problem‑Solving Ability

• Proactively identifies potential risks and develops mitigation strategies
• Demonstrates meticulous verification processes (data validation, functional testing, performance checks)Conducts thorough pre‑migration assessments and post‑migration validation
• Shows strong troubleshooting skills when issues arise during migrations
• Thinks critically about dependencies, downtime windows, and business impact
• Ability to remain calm under pressure and make sound decisions during critical incidents upholding professionalism to our customer base

Communication & Stakeholder Management

• Clearly communicates technical concepts to non‑technical stakeholders
• Provides realistic timelines and manages expectations effectively
• Keeps relevant parties informed before, during, and after maintenance windows
• Coordinates effectively with application owners, infrastructure teams, and business users
• Tracks success metrics and learns from past migrations to improve future ones

What extras will make me thrive?

At Kinetic, we believe work should come with rewards that make a real difference. Here’s just a taste of what you can expect when you join us:

• 25 days holiday (plus bank holidays) – with extra days the longer you’re with us
• Two paid wellbeing days each year, with a budget to enjoy some time out with someone important to you
• Enhanced pension contributions to support your future
• Two paid days a year to give back through volunteering, charity work, or sustainability projects with our Green Team
• Salary sacrifice schemes for electric vehicles and cycle‑to‑work
• 24/7 access to our Employee Assistance Programme for confidential advice and support
• A full annual health check to keep you at your best
• A flexible benefits platform – from life assurance and learning opportunities to retail discounts and cinema tickets
• A genuine people‑first culture where your growth and wellbeing come first
• Performance‑related bonus scheme to reward your contribution
• Regular socials – from team get‑togethers to all‑company celebrations, with each department owning a budget for their events
• The opportunity to attend group conferences, away days and learning forums both in the UK and abroad – network with other talent

We’ve created a welcoming office environment, with well‑stocked kitchens offering free breakfast, fresh fruit, hot and cold drinks, and a range of tuck shop goodies to keep you fuelled throughout the day.

Kinetic is an equal opportunity employer, fostering diversity and committed to creating an inclusive environment for all employees.

Other information

You will need to provide:

• Proof that you have the right to work in the UK
• A reference
• A DBS check

Be Part of the Constellation Legacy:

We are a shining entity under the expansive umbrella of Constellation Software Inc., a global software powerhouse. Kinetic is a subsidiary of Volaris, which is a part of Constellation. Being part of this group offers numerous benefits such as access to a vast pool of talent, sharing of best practices, benchmarking, and learning opportunities. With us, you can broaden your horizons and tap into a wealth of knowledge.