Technical Support

The Brink’s Company; Crickhowell; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technical support provider in the UK seeks a Technical Support professional to join their team in Crickhowell. In this role, you'll be trained to provide crucial support for ATMs and assist engineers while resolving technical issues. This opportunity is perfect for a motivated team player eager to learn and make a real impact with flexible working hours. Benefits include career progression, wellness programs, and a supportive work environment.

Benefits

Full job training and career progression

21 days annual leave, increasing to 22

Salary Sacrifice Pension Program

Employee wellness program

Life insurance scheme (4x annual salary)

Store discounts after 12 months

Sickness insurance program after 12 months

Access to Medicash

Qualifications

• No advanced experience is necessary; training will be provided.
• Experience working on a helpdesk is desirable but not essential.

Responsibilities

• Handle basic router configurations and troubleshooting network faults.
• Resolve technical issues for internal and external customers.
• Support engineers over the phone and manage operations effectively.

Skills

Technical skills

Teamwork

Good telephone manner

Job description

Join Our Technical Support Team!

Are you looking for a thrilling new challenge that combines learnttechnical skills,teamwork, andreal‑world impact? If so, we have the role for you! At NoteMachine, we're on the hunt forTechnical Support to be one of the driving force behind our mission to deliver cash when and where it's needed most.

In this role you will be working 48 hours a week, 4 on 4 off shift patterns.

With our in‑house training, you'll become the expert behind the connections that keep our ATMs running smoothly across the UK.

Day in the Life:

As a Technical Support, your days are dynamic, covering everything from basic router configurations to troubleshooting network faults. You'll be a valued member of the go‑to team for our internal and external customers, resolving technical issues with your learnt expertise and precision. Whether you're on the phone with one of our engineers or diving into spreadsheets, your role is pivotal in our operations division.

The Right Fit:

We're looking for a team player with an eye for detail and a passion for learning. No advanced experience is necessary; we're committed to providing top‑notch training in an environment where your contributions have a direct impact on our daily operations. Agood telephone manner andexperience working on a helpdesk in the past is desirable but not essential.

What's in it for you?

• Full job training with career progression and development opportunities;
• 21 days annual leave increasing to 22 days after a year's service respectively;
• Salary Sacrifice Pension Program with higher take‑home pay and contributions;
• Employee wellness program offering free confidential counselling service;
• Life insurance scheme (4x annual salary)
• Store discounts with top brands (after 12 months)
• Sickness insurance program (after 12 months)
• Access to Medicash