Technical Services Team Lead

Peak Technologies, Inc.; Middleton; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading technology services company in Middleton, England is seeking a Technical Services Team Lead to support the sales team by scoping projects and managing the Technical Services team. The ideal candidate will have strong systems integration experience and the ability to travel to customer sites. This full-time role offers a competitive package and extensive benefits, including private medical healthcare and an employee assistance scheme.

Benefits

Competitive package

Private Medical Healthcare

Employee Assistance Scheme

Life assurance of 4x salary

Salary Sacrifice pension scheme

Holiday purchase scheme

Qualifications

• Experience installing software on handheld devices or printers.
• Experience collaborating with the Sales team on RFPs.
• Ability to provide training and knowledge sharing.

Responsibilities

• Support sales team with customer project specifications.
• Coordinate proactive fixes and resolve customer issues.
• Manage project delivery timelines and resource allocation.

Skills

Systems integration experience

Experience with RFPs

Voice implementations and testing

Ability to coordinate technical teams

Willingness to travel

Job description

Overview

Are you a talented technical specialist in tech, mobile devices, and software for mobile devices, looking to take the next step in your career? Our Technical Services Team Lead role supports the sales team with scoping projects, determining technical specifications, and identifying opportunities within accounts. The role also includes project management responsibilities to ensure projects are delivered on time and to scope, and to help allocate resources within the Technical Services team.

Responsibilities

• Support the sales team with scoping customer projects and determining technical specifications.
• Identify opportunities within accounts and assist with RFPs, working closely with the Sales team.
• Coordinate the Technical Services team on proactive fixes and resolutions to customer issues.
• Visit customer sites pre-sales to help scope out projects and costs; attend sites to fix software or device issues as required.
• Support project management to ensure on-time delivery and adherence to scope; allocate resources accordingly.

What We're Looking For

• Systems integration experience — installing software onto handheld devices and/or printers.
• Experience assisting with RFPs and collaboration with the Sales team.
• Experience with voice implementations, designs, and testing of devices.
• Provide relevant training and knowledge sharing with the team.
• Ability to coordinate the Technical Services team on proactive fixes and resolutions.
• Willingness to travel to customer sites and visit the team in Clonmel (Ireland); a valid driver’s license is required.

Benefits

• Competitive package.
• Private Medical Healthcare, including dental, optical, and mental health support.
• Employee Assistance Scheme.
• Life assurance of 4x your salary.
• Salary Sacrifice pension scheme.
• Salary sacrifice holiday purchase scheme.
• An extremely talented, technical team.
• Chance to travel across Europe and potentially globally in the future.

About Peak Technologies

Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value. Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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