Technical Services Representative

Wedge Group; Glasgow; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading galvanizing company in Glasgow is seeking a Technical Services Representative. The successful candidate will evaluate quality performance, manage ISO accreditation processes, and provide technical support. This permanent role offers an annual salary of up to £35,000 and includes numerous benefits like additional holiday and a defined benefit pension scheme.

Benefits

Annual salary up to £35,000

Seasonal bonus

25 days holiday plus statutory days

Defined benefit pension

Private medical insurance

Employee discount scheme

Cycle to Work Scheme

Free parking

Qualifications

• Ability to evaluate quality performance using corrective actions.
• Proficiency in managing quality management systems for ISO accreditation.
• Skills in structured problem solving techniques.

Responsibilities

• Conducting quality compliance audits and analyzing data.
• Managing site quality and environmental management systems.
• Providing technical support and maintaining measuring equipment.

Skills

Analytical skills

Communication skills

Interpersonal skills

Knowledge of galvanizing process

Job description

This role is based at Scottish Galvanizers Ltd, Glasgow, G41 1RR

About us

An exciting opportunity has arisen for a Technical Services Representative to join our busy team at Scottish Galvanizers Ltd, based in Glasgow, G41 1RR. We are part of Wedge Group Galvanizing, a successful family-owned business offering secure employment to its employees for over 150 years. We have 14 sites nationwide and apply corrosion protection to all the steel you regularly see around you such as street furniture, lampposts, bridge beams and even football stadiums through our galvanizing process.

You won’t just be joining a business; you’ll be part of a group that can offer you opportunities and development for the whole of your career!
We pride ourselves on caring for each other, with fairness and trust at our core. If you have similar values, you might find us to be a great place to work.

What’s the role?

As a Technical Services Representative you will help to deliver our Company’s mission of being the ‘UK’s Galvanizer of choice’ through championing high-quality products and service to all our customers. Using corrective actions, 5 why and 8D techniques you will evaluate quality performance.

Main duties include:

• Performing quality compliance audits on the finished product, reporting and analysing the data.
• Manage the site quality management system, as part of the organization’s ISO 9001 accreditation.
• Manage the chemical and metallurgical process line.
• Monitor and manage the complaints system, looking for opportunities to improve quality and service.
• Champion the use of structured problem solving (e.g., corrective action system, 5 Why, 8D).
• Provide technical support and guidance.
• Maintain and calibrate measuring equipment.
• Ensure compliance with industry standards, safety regulations, and company policies.
• Manage the site environmental management system as the organization achieves ISO 14001 accreditation.

Who would suit this role?

You will be analytical and able to continuously improve processes to provide the best quality. Have excellent communication and interpersonal skills, with the ability to build effective relationships. Knowledge of the galvanizing process, ISO 9001 or ISO 14001 is advantageous but not essential.

What are the benefits?

• A permanent 40-hour contract, with an annual salary of up to £35,000.00 depending on experience.
• Seasonal bonus, usually paid every July and December.
• Secure employment with a longstanding supportive business with opportunity for advancement.
• Annual pay reviews.
• 25 days holiday (plus statutory days – so 33 in total) per calendar year – 5 days more than the legal requirement.
• Enhanced pay for other leave (paternity, maternity etc).
• Defined benefit pension – Final Salary Pension Scheme.
• Private medical insurance
• Employment protection and death in service cover for employees – paying out up to 3x annual salary.
• Employee Assistance Programme – offering free wellbeing (mental and physical) and financial advice and support.
• Employee discount scheme including restaurants, holidays, retail vouchers and more.
• Cycle to Work Scheme.
• Annual free flu vaccinations.
• Long service awards.
• Company share purchase opportunity.
• Free parking.

Hours?

Working Monday to Friday – working hours to be agreed with your line manager (usually worked in 8-hour slots at some point between 07:00 and 18:00).

How to apply?

If this sounds like a job that might be right for you, please click apply! – Application Form

Wedge Group Galvanizing is an equal opportunities employer, we strive to create an inclusive culture where everyone is valued and welcomed.