Technical Sales Manager

Reflex Labels Ltd; Boston; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading print and packaging firm in the UK seeks an Internal Technical / Commercial / Sales Manager to provide essential technical support to customers and manage projects. The ideal candidate should possess excellent communication abilities, technical awareness, and a customer-focused approach. Join a dynamic team to help clients with tailored solutions and ensure high satisfaction levels in the installation of new equipment.

Qualifications

• Technical and commercial awareness is crucial.
• Strong communication skills are required.
• Experience in sales or customer service is advantageous.

Responsibilities

• Provide technical support and advice to customers.
• Identify and support customers with hardware/software solutions.
• Manage project completion and ensure customer satisfaction.

Skills

Good telephone manner

Self-motivated

Resilience

Strong communication skills – both verbal and written

Technical, process and commercial awareness

Numerical skills

Job description

Job Title: Internal Technical / Commercial / Sales Manager

Hours of Work: 37.5 per week, Monday to Friday 9.00am – 5.00pm

Established in 2002, the Reflex Group is the largest privately owned print and packaging company in the UK having grown to over 900 employees operating from multiple sites globally. The company prides itself on quality, efficiency, ethics, and low environmental impact whilst being innovative and dynamic.

Reflex Systems (part of the Reflex Group) has an opportunity for an internal technically / commercially aware sales manager who is interested in understanding and solving customers queries and questions on our range of products, label printers, labelling software, labelling machinery and warehouse management products.

The role would suit someone with an enquiring mind who enjoys interacting with customers and suppliers to help our customers solve their problems, arrange quotations, and manage the supply and installation of new equipment.

Internal position based at our offices in Swineshead Lincolnshire.

Description

Following training you will be one of the main points of customer contact for both internal and external customers providing technical support and advice, pricing and creating technical and sales proposals for our customers.

Duties

• Understand the range of products, working on the technical and commercial side to identify, advise & support customers with any questions that arise.
• Identify / source solutions and create sales opportunities for the promotion of our products.
• Communicate with customers to understand their requirements for hardware / software projects valued between £1,000 - £100,000.
• Manage projects both technically and commercially to completion.
• Ensure timely sign off and invoicing.
• Maintain a range of operator’s product manuals for our entire range of products.
• Work with suppliers both UK and overseas to ensure projects are managed to customer satisfaction.

Skills Required

• Good telephone manner
• Self-motivated
• Resilience
• Strong communication skills – both verbal and written
• Technical, process and commercial awareness.
• Numerical skills