Technical Sales Coordinator

Epwin Group; Telford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading construction solutions company located in Telford is seeking a Co-Ordinator to handle order processing, customer queries, and quote generation. The ideal candidate should have a good technical understanding of PVCU and aluminum products, experience in an order processing or sales role, and be proficient in Word, Excel, and Outlook. Responsibilities include monitoring the order portal, liaising with fabricators, and ensuring timely order processing. This full-time position offers an opportunity to work within a dynamic team.

Qualifications

• Good technical understanding of PVCU and Aluminum window and door products.
• Well organised and flexible.
• Computer literacy with experience of Word, Excel and Outlook.

Responsibilities

• Monitor EDT web portal for orders.
• Process all sales orders onto Business Central.
• Liaise with fabricators to ensure production of goods in the required timeframe.

Skills

Knowledge of First Degree Systems

Technical understanding of PVCU and Aluminum products

Organised and flexible

Computer literacy (Word, Excel, Outlook)

Order processing / sales experience

Ability to build strong relationships

Job description

Overview

Hours of Work: Monday-Friday (37.5 hours per week)

Job Purpose

The role of the Co-Ordinator is to cover all order processing, customer queries and quote generation for Epwin Direct customers

Mandatory Responsibilities

• Adherence to all organisational policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality.
• Work positively to develop and foster good working relationships with colleagues and contracted personnel to maintain a culture of mutual respect and dignity.
• Represent the organisation in a positive way as to avoid the damage of corporate image or bringing the company into disrepute.
• Promote and Display the Epwin Core Values.

Role and Responsibilities

• Monitor EDT web portal for orders
• Process all sales orders onto Business Central for Retail, Trade Point and Frame Sales
• Process all order acknowledgements and advanced shipping notices on EDT web portal
• Raise purchase orders on Business Central with fabricators to cover order requirements
• Customer liaison to enable quote processing - installer and/or surveyor
• Fabricator capacity management
• Export order specification documents from configurator and distribute with POs to fabricators via email
• Follow up order email to fabricator with a call
• Liaise with fabricators for order confirmation
• Liaise with fabricators to ensure production of goods in the required timeframe (order progress checks)
• Daily monitoring of capacity dashboard
• Liaise with fabricators to maintain records of proof of delivery
• Process all confirmation of deliveries and invoices on EDT web portal
• Liaise with existing customer service team to ensure posting of purchase orders
• Liaise with technical team to deal with technical queries
• Liaise with Evander and/or fabricators on any OTIF failures
• Manage aftersales process, in association with Evander and/or Fabricator
• Manage pre-install QC rejection process
• Deal with general fabricator queries
• Deal with general queries
• Co-ordinate POS/ training material requests
• Process quote requests from TSP's using Supplier portals and Windows Designer
• Record and update deal information through various stages on internal CRM system
• Contact customers on a weekly basis to follow up on any open deals
• Co-ordinate required deliveries through the SBD depots for supply only deals and raise Purchase Orders as required
• Liaise with Trade Sales Partners on deliveries, product queries and any other business as required
• Liaise with fabricators to obtain competitive quotations for Commercial/Trade Frame contracts and agree delivery schedules in accordance with customer requirements

Performance Measures

• Order processing OTIF and accuracy
• Quote Generation
• Customer Query Resolution

Skills and Experience Required

• Knowledge of First Degree Systems (Preferable)
• Good technical understanding of PVCU and Aluminum window and door products
• Well organised and flexible.
• Computer literacy with experience of Word, Excel and Outlook.
• Previously worked within an order processing / sales role.
• Able to integrate into a team and build strong relationships both internally and externally