Technical Customer Success Exec — Drive Impact & Growth

Sunbelt Rentals; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading equipment rental company is seeking a Technical Customer Success Executive to join their team in Warrington. This office-based role focuses on managing the customer journey and delivering exceptional service. The ideal candidate will possess excellent communication skills, a customer-focused mindset, and experience with CRM systems. They will manage hire contract administration, support clients, and drive sales. Benefits include a real living wage, development opportunities, and various employee perks.

Benefits

Real Living Wage Payer

Excellent development opportunities

Incentive scheme

Life Assurance

Employee assistance programme

Opportunity to buy and sell holidays

Qualifications

• Holder of a GCSE C/Level 4 in Maths and English.
• Computer literate with experience in CRM systems and digital tools.
• Experience in a sales environment or hire industry is desirable.

Responsibilities

• Act as the central point of contact for customers and colleagues.
• Deliver accurate and timely hire contract administration.
• Manage off-hire requests and contract closures.

Skills

Excellent communication skills

Customer-focused mindset

Computer literate with CRM experience

Creative thinking and process improvement

Time management skills

Education

GCSE C/Level 4 in Maths and English

Degree (desirable)

Job description

A leading equipment rental company is seeking a Technical Customer Success Executive to join their team in Warrington. This office-based role focuses on managing the customer journey and delivering exceptional service. The ideal candidate will possess excellent communication skills, a customer-focused mindset, and experience with CRM systems. They will manage hire contract administration, support clients, and drive sales. Benefits include a real living wage, development opportunities, and various employee perks.