Technical Business Analyst (Automation & AI) (up to £60,000)

Buy It Direct; Huddersfield; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading UK e-commerce retailer is seeking a Technical Business Analyst (Automation & AI) in Huddersfield. The role involves bridging business needs with technical requirements, driving process improvements, and implementing automation solutions. The ideal candidate will have experience in requirements engineering, process mapping, and AI literacy. This position offers opportunities to shape impactful projects within a rapidly growing company with a collaborative team culture and incentives for employee development.

Benefits

Career development opportunities

Staff discounts

Friendly team culture

Qualifications

• Proven experience translating business ideas into technical specifications.
• Ability to visualize current states and design future states.
• Understanding of Generative AI/LLMs and real-world applications.

Responsibilities

• Act as primary interface translating business needs into technical requirements.
• Conduct observations to identify workflows for improvement.
• Design and implement automation workflows.

Skills

Requirements Engineering

Process Mapping

AI Literacy

Communication

Tools

BPMN

Visio

Lucidchart

Miro

Job description

Technical Business Analyst (Automation & AI)

Huddersfield

Business Solutions

Full time

Permanent

Technical Business Analyst (Automation & AI)

Location: Huddersfield

Department: Transformation & Change

Salary up to £60k depending on experience

Buy It Direct is a leading UK e-commerce retailer. We've built the business from the ground up to become one of the UK's largest and most successful online retailers. As we continue to expand, we're looking for a talented Technical Business Analyst (Automation & AI) to help shape the future of our systems and processes.

This is a fantastic opportunity to work in a fast-paced, forward-thinking environment where your work will have a direct impact on business transformation.

The Opportunity

We are looking for a proactive problem-solver to act as the vital bridge between our business units and our technical teams. In this role, you won’t just manage requirements; you will be an Efficiency Hunter, actively seeking out opportunities to deploy automation and AI to revolutionise how we work.

If you are translator who speaks both human and code—comfortable strategising with department heads in the morning and discussing API endpoints with developers in the afternoon—we want to meet you.

Your Mission

You will serve two distinct but connected functions:

1.The Bridge: Translating vague business needs into concrete, scalable technical requirements.

2.The Catalyst: Proactively identifying bottlenecks and solving them using low-code tools, automation, and AI.

Key Responsibilities

1. Technical Advocacy & Solutions Design
   • Translate Business Needs: Act as the primary interface for business users. You will take requests like "I want X" and translate them into rigorous technical requirements (User Stories, Functional Specs) for our development team.
   • Architecture Gatekeeper: Prevent "tech debt" by working with users before requests hit the backlog. You will ensure we are building scalable, sensible solutions, not just quick fixes.
   • Backlog Ownership: Triage incoming requests, prioritize high-impact fixes, and manage stakeholder expectations with empathy and clarity.
2. Process Improvement & Automation
   • Proactive Discovery: Conduct "Gemba walks" and deep-dive sessions with business departments to observe workflows and identify repetitive tasks ripe for improvement.
   • Build Automations: Don’t just document the problem—solve it. Design and implement automation workflows to reduce manual effort.
   • AI Champion: Lead the charge on internal AI adoption. Identify practical use cases for LLMs, ML and other solutions then train teams on how to leverage AI safely to enhance productivity.

The Ideal Candidate

You function as a diplomat for the development team and a hero for the business units. You have exceptional negotiation skills and are comfortable saying "no" or "not yet" to stakeholders without damaging relationships.

Skills & Experience

• Requirements Engineering: Proven experience translating business ideas into technical specifications.
• Process Mapping: Ability to visualize current states and design future states (BPMN, Visio, Lucidchart, or Miro).
• AI Literacy: A practical understanding of Generative AI/LLMs and how to apply them to real-world business workflows.
• Communication: You can explain complex technical constraints to non-technical stakeholders clearly and kindly.

Why Join Buy It Direct?

• A chance to shape technical solutions within one of the UK’s largest online retailers
• Career development, learning opportunities, and hands‑on impact from day one
• Friendly, innovative team culture and excellent staff discounts

Are you ready to take ownership of impactful projects in a fast-paced e-commerce environment? Apply now and become part of the Buy It Direct success story.

Apply now

At Buy It Direct, we dare to be different. We've built this business from the ground up to become one of the UK's largest and fastest growing online retailers turning over £400 million with a target of doubling in size over the next three years. We are proud of the products and services we provide across our six well recognised, award-winning online brands including Laptops Direct, Appliances Direct, Better Bathrooms and Furniture123. We listen, learn and challenge the status quo, paying attention to the details that matter and want to delight our customers by putting them at the heart of what we do, to really understand what matters to them.