Technical Account Manager

Omnissa, LLC; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading digital work platform provider is seeking a Technical Account Manager to drive customer success with their technologies. This remote role involves acting as the primary technical contact for clients, helping them optimize their digital workspace solutions through proactive guidance and regular account reviews. The ideal candidate has over 3 years of experience in End-User Computing, strong communication skills, and the ability to adapt in a fast-paced environment. This position offers competitive compensation and opportunities for professional growth.

Benefits

Competitive compensation

Benefits and growth opportunities

Work with leading-edge technology

Qualifications

• 3+ years of experience in mobile device management and security.
• Strong knowledge of Enterprise Architecture.
• Ability to deliver technical workshops and solution demonstrations.

Responsibilities

• Act as primary technical contact for assigned customers.
• Conduct regular account reviews and health checks.
• Collaborate with internal teams to resolve technical issues.

Skills

End-User Computing

Technical Communication

Problem Solving

Proactive Adaptability

Education

Relevant Certifications (OCA-H, OCA-W)

Tools

Workspace ONE

Horizon VDI/DaaS

Job description

Technical Account Manager page is loaded## Technical Account Managerlocations: Remote - United Kingdomtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R-100924**Job Description:**## We are OmnissaOmnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you.We are seeking a Technical Account Manager (TAM) with expertise in End-User Computing (EUC) to join our team. As a TAM, you will be the trusted advisor for our customers, helping them unlock the full potential of their digital workspace investments. You will combine technical proficiency with strategic guidance to ensure successful adoption and optimization of Omnissa technologies while delivering exceptional customer experiences.## ## Key responsibilities* Act as the primary technical contact for assigned customers using Workspace ONE and Horizon.* Drive customer success by aligning Omnissa solutions with business objectives.* Provide proactive guidance on architecture, deployment, and best practices for Workspace ONE UEM, Horizon VDI/DaaS, and related components.* Conduct regular account reviews, health checks, and roadmap sessions to ensure optimal performance and adoption.* Deliver technical workshops, enablement sessions, and solution demonstrations.* Collaborate with internal teams (Support, Engineering, Product Management) to resolve complex technical issues.* Advocate for customer needs and feedback to influence product enhancements.## Qualifications* 3+ years experience in relevant end-user community technology i.e. mobile device management, virtual desktops, identity management and security* Strong knowledge of Enterprise Architecture* Knowledge of Active Directory and Identity and Access Management systems* Being proactive with a can-do attitude and will adapt to change with a real passion for the EUC technology space.* Hands-on experience with Omnissa Workspace ONE (UEM, Access, Intelligence) and Horizon (VDI, DaaS) is an advantage.* Excellent communication and presentation skills for both technical and business audiences.* Excellent listening, reasoning, and objection handling skills.* You should be effective at working independently and as part of a team.* Relevant certifications such as Omnissa Certified Administrator for Horizon (OCA-H) and Workspace ONE (OCA-W) are desirable.* Must hold existing or be eligible to attain UK Government SC Clearance## Additional InformationLocation: UKLocation Type: RemoteTravel Expectations: Travel is required up to 50% of the time, with the ability to travel around Europe and USA when required for industry events or internal events.* Work with industry-leading EUC solutions that empower modern workforces.* Be part of a customer-centric team driving digital transformation.* Competitive compensation, benefits, and opportunities for growth.* Work on leading-edge technology and make an impact for customers and Omnissa* Experience our outstanding culture and team spirit* Growth opportunityOmnissa is committed to building a workforce that reflects the communities we serve across the globe. We believe this brings unique perspectives, experiences, and ideas, which are essential for driving innovation and achieving business success. We hire based on merit and with equal opportunity for all.Omnissa is the digital work platform leader, trusted by thousands of organizations worldwide as the former VMware End-User Computing business. We make digital work, work – for businesses and their people. No painful IT processes or productivity trade-offs. Instead, a seamlessly delivered digital employee experience that simplifies work.Our comprehensive digital work platform enables IT teams to provide secure, personalized experiences for every employee, on any device. Omnissa unifies, automates, and efficiently scales the digital workspace. By empowering employees to do their best work, anywhere, we help workforces everywhere unlock exponential business value. All is made possible with the Omnissa Platform, the first AI-driven digital work platform for smart, seamless, and secure work experiences from anywhere.It integrates multiple industry-leading solutions across Unified Endpoint Management, Virtual Desktops and Apps, Digital Employee Experience, and Security and Compliance. By continuously adapting to users’ work styles, Omnissa optimizes user experience, security, IT operations and costs.