Team Member FoH

Peoplebank; City of London; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading global restaurant company is looking for dynamic individuals with a passion for food to join their team. As a point of contact for customers, you will ensure a great experience while promoting the menu and maximizing sales. You must have a bubbly personality, a willingness to learn, and a strong background in customer service. This role offers fantastic working hours, free meals, and growth opportunities.

Benefits

Fantastic working hours

Free YO! food

Grow with YO! - pay for professional qualifications

Brilliant support services

Discounted gym membership and offers

50% off food for friends

Free trip to Japan for award winners

Job security with growth opportunities

Qualifications

• Previous background in a similar restaurant environment.
• Strong knowledge of all products for service.
• Willingness to learn and develop.

Responsibilities

• Be the face and point of contact for customers.
• Promote menus to maximize sales opportunities.
• Ensure safety and hygiene standards.

Skills

Dynamic individuals

Bubbly disposition

Strong customer service

Knowledge of food

Job description

About You

We are looking for dynamic individuals with a love and passion for food to join us on our exciting journey Our people are at the heart of what we do:

You will be a role model, have an appetite for success and a real thirst for delivering exceptional results. You will be ambitious and hungry to learn. You will always strive to do your best. You will be enthusiastic and have a positive disposition. You will embrace challenges head on, with a willing can-do attitude. You will want to be part of our success story.

• You will be the face and point of contact for all our customers to see, ensuring their experience is a great one
• A bubbly disposition with a willingness to go the extra mile for our customers.
• Previous background in a similar restaurant environment
• Welcoming and greeting all customers that visit or contact our restaurant for reservations and booking.
• Ensuring you are upto date with product knowledge of all our dishes.
• Promoting of our menus to maximise sales opportunities.
• Maintaining a safe environment for all our customers including, Health & Safety, Hygiene controls and allergens intolerances
• You will complete all training to be fully aware how to maintain a safe environment for our Team & Guests.
• You will have a strong knowledge of all our products to be able to deliver highest standard of service to the guests.
• You will be on the lookout to upsell to increase sales and drive repeat business
• You will be part of the YO! Team, a real team player who enjoys supporting the rest of your team in the running and serving customers with a smile
• You will keep yourself well informed of what’s going on and what’s new to YO! by regularly checking YO! 360, attending Team Meetings and interacting with Team Briefs.
• You will work as a team aiming to deliver an exceptional guest experience across each & every shift.
• You will be aware of how you can contribute to the success of your restaurant and its profitability.
• You will be committed to the safety of our Team & Guests within the restaurant.
• You will complete all cleaning tasks in a timely manner as prescribed in Trail app.

We're proud to offer:

• Fantastic working hours
• Free YO! food - What's your favourite YO! dish? Every time you work you can power your shift with a selection of your choice from our fantastic menu
• Grow with YO! we will pay for you to achieve professional qualifications (up to Degree level) whilst you work
• Brilliant support services designed to enhance your physical, mental and financial wellbeing including private medical health plan and 24/7 Employee Assistance Line
• Discounted gym membership, cinema tickets, dining out and retail offers are all available by accessing our reward platform
• 50% off your food every time you dine with us for you and 3 friends
• Award-winning sustainability initiatives - We're committed to delivering progress against 9 UN sustainability goals, just some of the actions we've already taken include: 100% of all Salmon
• sourced from certified sustainable sources, Zero use of Species classed as MCS "Fish to Avoid"
• 1/3 rd of our Restaurant menu is plant-led and we are proud member of the Global Tuna Alliance
• Free trip to Japan! - our Annual Awards ceremony celebrates your success - with the winners being awarded a trip to Japan
• Job security - Joining an award-winning, globally expanding business gives you the opportunity to grow your career alongside us

About us:

Come roll with us and be part of something big. Celebrate global success across:

• Over 1500 retail kiosks globally (YO!, Panku, Mai Taiko Snowfox & Bento)
• Our Taiko manufacturing and distribution centre
• 63 YO! restaurants
• 3700 locations globally From Hawaii to Aberdeen

Our Values

Own it, Care About It, Make it Exceptional, Win Together.

Ready to Roll?

Come roll with us and play a key role by bringing people together to celebrate better food for everyone the Japanese way...