Team Leader - Property Management

Beresfords Group; Chelmsford; Hybrid; GBP 30,000 - 32,000; Full time

Job summary

A leading property management company in Chelmsford is searching for a dedicated Property Manager to oversee a small team and manage a portfolio. The ideal candidate will have over 3 years of experience in property management and excellent communication skills. This full-time role offers a salary range of £30,000 to £32,000, along with bonuses and a hybrid working model after the probation period.

Benefits

Bonuses

Year-end profit share

Ongoing training and development

Qualifications

• 3+ years experience in property management with leadership experience preferred.
• Strong attention to detail and customer service orientation.
• Exceptional interpersonal and communication skills.

Responsibilities

• Manage a smaller portfolio and handle general maintenance issues.
• Act as a point of escalation for complex issues.
• Monitor team performance and implement strategies for improvement.

Skills

Property management experience

Leadership skills

Customer service orientation

Problem-solving abilities

Time management

Interpersonal skills

IT proficiency

Education

ARLA qualifications

Tools

MS Office

Job description

We have an exciting opportunity for a professional, enthusiastic, and tenacious Property Manager to join our established residential lettings team. The successful candidate will be supporting an experienced Manager and Assistant Manager looking after a team of 20 individuals.

The Team Leader will look after a small portfolio personally, whilst supporting the Assistant Manager with the day-to-day management duties.

This role will suit someone already overseeing a small team within the same environment or an experienced Property Manager looking to progress in their career.

Duties

• Managing a smaller portfolio personally and dealing with general maintenance issues, liaising with the tenants and landlords and arranging for contractors to visit properties to provide quotes or undertake works. Processing invoices for the works completed and always updating the tenants and landlords.
• The Team Leader will act as a point of escalation for complex issues, providing resolution and guidance. They will also monitor volumes being handled by each member of staff and step in where required to avoid work building up.
• Encourage service excellence and build strong client and tenant relationships.
• Monitor team performance and implement strategies for continuous improvement.
• Work closely with our Assistant Manager in building further upon good working relations with our ‘approved contractors’ and meet with new companies to expand our approved panel.
• Assisting with arrangements linked to team events and internal competitions.

Requirements

• Proven experience in property management (3+ years), with leadership or senior experience preferred. Relevant ARLA qualifications would be an advantage.
• Very well organised, with a strong attention to detail and desire to provide thebestlevel of customer service possible.
• Exceptional interpersonal and communication skills.
• A proactive problem-solver with excellent time management.
• IT proficient, familiar with most standard MS Office packages.

Salary & Benefits

Full time basic salary £30,000 - £32,000 per annum, depending on relevant experience plus bonuses and year-end profit share. Realistic OTE up to £35,000 per annum.

Training

Successful candidates will receive comprehensive ongoing training and development to assist with their career progression.

Professional accreditations can also be acquired and associated costs will be met by the Company.

Hours of Work

Primarily Monday to Friday, 8.30am to 5.30pm.

Hybrid Working

During the initial probation period any successful candidates will work at our Head Office in Springfield, Chelmsford to undertake their training.

Following successful completion of a probationary period they will revert to a hybrid scenario, working between home and our Head Office in Chelmsford.