Team Leader

Co-Operative Energy Ltd; Watford; On-site; GBP 22,000 - GBP 30,000; Full time

Job summary

A retail company in Watford is seeking a Team Leader who will be responsible for enhancing customer experiences while leading a team to achieve store targets. The ideal candidate should be customer-focused, enthusiastic, and able to motivate colleagues. You will handle customer complaints, ensure excellent service, and promote a supportive and diverse workplace. The position comes with great benefits like employee discounts, annual leave, and training programs.

Benefits

Employee Discounts

30 Days Annual Leave

Health and Wellbeing Programs

Full Training and Development Plans

Qualifications

• Strong understanding of products and services offered.
• Ability to listen and interact effectively with customers and team members.
• Confident and friendly nature to support colleagues.

Responsibilities

• Ensure customers have a fantastic store experience.
• Lead and motivate the team to achieve store targets.
• Address customer complaints professionally.

Skills

Customer focused

Motivating and supporting the team

Good communication skills

Enthusiastic and resilient

Education

Prior experience in a supervisory role

Job description

Being a Team Leader with OurCoop is more than operating tills and stacking shelves. You’ll be responsible for providing support to managers, coaching and coordinating the work of the team as well as driving them to increase sales and attain store targets. We strive to be there when our customers need us most and to help us achieve this, your shift pattern may include evenings and weekends.

Some of your key responsibilities as a Team Leader would include:

• Going the extra mile to ensure customers have a fantastic store experience
• Motivating and supporting the team by leading from the front
• Having a sound understanding of our products and offering guidance to our customers
• Taking ownership of customer complaints and dealing with them professionally

Who are we looking for?

Our ideal candidate will be:

• Customer focused and deliver excellent store experiences
• Naturally be able to listen, interact and communicate with customers and team members
• Enthusiastic and resilient to support your colleagues during demanding times
• Confident with a friendly and approachable nature

At OurCoop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you're excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! Still click apply! You may just be the candidate we are looking for and we believe in transferrable skills. Some prior experience in a supervisory role is desired but not essential.

What can we offer you?

• Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15% off your next Holiday
• 30 Days Annual Leave - Rising with service up to a maximum of 37 days
• Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
• Full Training and Accredited Development Plans
• Enhanced Maternity, Paternity and Family leave and more!

Apply today!

If you would like more information, please email our team at [e-mail]