Team Leader

Stonegate Pub Company; Dudsbury; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading pub operator is looking for a Team Leader at Horns Inn in Dudsbury. This role involves supporting and motivating a team to provide excellent guest experiences. Responsibilities include coaching staff, ensuring compliance with standards, and creating a welcoming atmosphere. Candidates must be at least 18 years old due to alcohol sales. The position offers several perks and opportunities for personal development within the pub industry.

Benefits

25% off food and drink via the MiXR App

Access to discounts through Xtra Rewards

VIP entry to pubs and bars

Discounted rates at David Lloyd and PureGym

Early access to earned wages through Stream

Qualifications

• Must be at least 18 years old due to alcohol sales responsibilities.

Responsibilities

• Support, coach, and mentor your team.
• Work with management to deliver the pub's vision.
• Ensure compliance with standards.
• Create a welcoming atmosphere for guests.

Skills

Team coaching ability

Customer service mindset

Attention to detail

Job description

Ferndown, Dorset, United Kingdom, BH22 8SS

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

We are looking for a Team Leader who enjoys supporting and motivating the team to create a fantastic experience for our guests at Horns Inn. You’ll help guide and coach the team, making sure everyone works together to deliver the best service possible.

• Support, coach and mentor your team
• Support the management team and work together to create and deliver our vision
• Ensure standards and compliance are maintained
• Create a welcoming atmosphere for our guests

A little bit about us…

We're a small batch of handpicked locals – your home for British hospitality. Regardless of the occasion, we’re here to serve great-tasting food and drink, with our guests at the heart of everything we do. Just a short distance from New Forest and Bournemouth's beaches is The Horns Inn, a charming pub serving traditional British food with a premium twist. With delicious dishes ranging from hearty Sunday roasts to seasonal specials, lighter lunches, indulgent desserts and more, our food menu is brimming with bites for every occasion. Our range of drinks covers craft and cask ales, wines, gins and artisan cocktails, plus our vast outdoor space makes the perfect spot for our guests to sit back and enjoy our tasty tipples in the sunshine (hopefully!). Whether they are out for a trip to the beach or just fancy a treat, we're the ideal place for everyone, including their four-legged friends.

What's in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers
• VIP entry to our Pubs and Bars
• Corporate Discounted Rates at David Lloyd and PureGym
• Stream – Early access to your earned wages

To be considered for the Team Leader position at Horns Inn you must be at least 18 years old as it involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Horns Inn directly.