Team Leader

Co-Operative Energy Ltd; Bicester, Woolwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail cooperative in the United Kingdom is seeking a dedicated Team Leader to enhance store performance and customer experience. The successful candidate will coach and coordinate team members, ensuring they meet store targets while providing exceptional service. Responsibilities include handling customer complaints, fostering team motivation, and leading daily operations, including evenings and weekends. Enjoy great perks like employee discounts and generous annual leave.

Benefits

Employee Discounts up to 60% off Childcare

30 Days Annual Leave, rising with service

Health and Wellbeing Programmes

Full Training and Accredited Development Plans

Enhanced Maternity, Paternity and Family leave

Qualifications

• Strong customer service skills with a focus on store experience.
• Ability to motivate and support team members in challenging times.
• Confidence in handling customer complaints professionally.

Responsibilities

• Provide support to managers in driving store targets.
• Lead the team to ensure a fantastic store experience.
• Deal with customer complaints effectively.

Skills

Customer focused

Team leadership

Communication

Resilience

Job description

Being a Team Leader with Your Co-op is more than operating tills and stacking shelves. You’ll be responsible for providing support to managers, coaching and coordinating the work of the team as well as driving them to increase sales and attain store targets. We strive to be there when our customers need us most and to help us achieve this, your shift pattern may include evenings and weekends.

Some of your key responsibilities as a Team Leader would include:

• Going the extra mile to ensure customers have a fantastic store experience
• Motivating and supporting the team by leading from the front
• Having a sound understanding of our products and offering guidance to our customers
• Taking ownership of customer complaints and dealing with them professionally

Who are we looking for?

Our ideal candidate will be;

• Customer focused and deliver excellent store experiences
• Naturally be able to listen, interact and communicate with customers and team members
• Enthusiastic and resilient to support your colleagues during demanding times
• Confident with a friendly and approachable nature
• At Your Coop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you're excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! Still click apply! You may just be the candidate we are looking for and we believe in transferrable skills. Some prior experience in a supervisory role is desired but not essential.

What can we offer you?

• Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and15% off your next Holiday
• 30 Days Annual Leave - Rising with service up to a maximum of 37 days
• Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
• Full Training and Accredited Development Plans
• Enhanced Maternity, Paternity and Family leave and more!

Apply today! If you would like more information, please email our team at [e-mail]