Team Administrator

Transformationunitgm; Manchester; On-site; GBP 24,000 - 27,000; Part time

Job summary

A national health service provider is seeking a Team Administrator in Manchester to provide comprehensive administrative support, including managing appointment bookings and coordinating communications with service users. This part-time role (30 hours/week) requires relevant qualifications and previous office experience. The position offers a salary between £24,937 and £26,598 per annum and is part of a dynamic mental health service committed to innovation and community care.

Qualifications

• 2 years of previous office experience or equal demonstrative experience is required.
• Experience in a confidential environment is essential.
• Proficient use of office equipment is needed.

Responsibilities

• Manage the CPA forward planner to ensure bookings are timely.
• Type all clinical correspondence.
• Coordinate service user contacts via various channels.
• Ensure an efficient booking service for service users.
• Manage appointment booking in accordance with policies.
• Take minutes for team meetings.
• Order and manage stationery supplies.

Skills

Organizational skills

Communication skills

Time management

Education

Relevant level 3 competency-based qualification

Tools

Patient Administration System (PARIS)

VDU

Job description

Main area tbc Grade Band 3 Contract Permanent Hours Part time - 30 hours per week (Happy to discuss working pattern. Days will include Mondays and Fridays) Job ref 437-7639128

Employer Greater Manchester Mental Health NHS Foundation Trust Employer type NHS Site Humphrey Booth Resource Centre Town Swinton, Manchester Salary £24,937 - £26,598 Per annum Salary period Yearly Closing 21/01/2026 23:59

Team Administrator

Band 3

Job overview

The Team Administrator will be responsible for management of the CPA forward planner to ensure all CPA appointments are booked within the agreed timeframe.

The Team Administrator_based on its overview of the patient pathway with responsibilityefruit for ensuring referrals, reviews and appointments are processed and conducted within the required time frames.

The post holder is responsible for the provision of a booking appointment service Outpatients using a computerised Patient Administration System (PARIS), electronic scanning equipment and use of GMMH email for clinical correspondence. This will involve formal telephone liaison with service users, carers and clinicians, to ensure that patients are seen within appropriate timeframes.

The post holder will ensure an efficient administrative service for the team including minute taking, and other general administrative duties.

Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

Main duties of the job

• · To directly negotiate appointment slots with clinicians in order that service users can take place within stated target times and standards according to the NHS Plan.
• Typing of all clinical correspondence.
• Coordinating and directing service user contact via telephone call, email or letter.
• Ensure an effective and efficient booking service is provided with service user negotiation in accordance to the targets stated in the NHS Plan.
• Direct making of appointments according to booking and waiting time policies.
• Management of the CPA forward planner to ensure all CPA appointments are booked within the agreed timeframe.
• Provide a general appointment booking service for service users as required.
• Typing of all business correspondence.
• fishes and management Office!; ordering and management of the team stationery, assuring stock levels remain appropriate.
• Identification of any other issues that may pose a risk to the service users, carer or delivery of service.
• The taking and typing of minutes for all team meetings and ad hoc meetings on request.
• Provide a comprehensive administrative service to the MDT including the management of meetings, appointment management and a range of other administrative duties.
• Preparation and minuting of meetings including MDT, Huddles, adhoc reviews and safeguarding.

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city ofusing Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Detailed job description and main responsibilities

For more information on this role, please refer to the job description and person specification attached.

Person specification

Education / Qualifications

• Relevant level 3 competency based qualification (such as RSA or NVQ), 2 years previous office experience or equal demonstrative experience

Experience

• Use of VDU.
• Working in a confidential environment.
• Use of office equipment./