Supporter care Administrator

Longfield; Stroud; On-site; GBP 27,000; Part time

Job summary

A charitable hospice organization in Stroud is seeking a Supporter Care Administrator to join their Fundraising team. This role focuses on ensuring excellent supporter care, managing donations, and maintaining accurate records. The ideal candidate will possess strong communication and organizational skills, with a desire to help the hospice deliver compassionate care. This position offers a chance to work in a supportive team environment, contributing to meaningful activities within the community.

Qualifications

• Experience in administration or supporter care is desirable.
• Confident handling sensitive information.
• Ability to build relationships with supporters.

Responsibilities

• Process, receipt and thank donations with personalised communication.
• Maintain supporter data accurately ensuring compliance.
• Support volunteers and positively represent the hospice in the community.

Skills

Organisational skills

Communication skills

Attention to detail

People-focused

Tools

Donorfy

Job description

Salary –£26,775.49 FTE (£15,851.09 part time equivalent)

We are seeking a warm, organised and detail-focusedSupporter Care Administrator to join our Fundraising team at Longfield Hospice. This key role supports the day-to-day running of fundraising activity while ensuring every supporter receives excellent, compassionate care.

You will be central to delivering meaningful supporter journeys, handling donations and enquiries, maintaining accurate records, and helping build long-term relationships that support the hospice’s vital work.

Key responsibilities

• Process, receipt and thank donations, including in-memory gifts, with timely and personalised communication.
• Deliver excellent supporter care via phone, email, post and in person.
• Accurately maintain supporter data using Donorfy, ensuring compliance and high data quality.
• Support in-memory giving and legacy administration with sensitivity and care.
• Work with the fundraising team on events, campaigns and supporter journeys.
• Support volunteers and represent Longfield Hospice positively in the community.

About you

You’ll be highly organised, people-focused and confident handling sensitive information. Experience in administration, supporter care or fundraising is desirable, along with strong communication skills and attention to detail.

You’ll be part of a supportive, collaborative team where your work directly helps deliver compassionate care to patients and families at Longfield Hospice.

Apply nowto join Longfield Hospice and help deliver outstanding, person-centred care.

If you would to arrange a visit or have an informal chat about the role, then please contact [e-mail].

For more informationabout this role, please click on the “Job Details” below. To apply for this position, please fill out your contact details and upload your CV via the “UploadCV” below.

We are an equal opportunities employer and welcome applications from all qualified individuals