Support Worker

North East Ambition; North East; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

A local government organization is seeking a temporary Support Officer to cover maternity leave. The role involves providing excellent customer service, data input, and using bespoke software systems. Candidates must have an NVQ3 in Business Administration or equivalent and possess strong communication and organizational skills. The position offers a competitive rewards package, including flexible working arrangements and benefits after a continuous service period.

Benefits

Generous annual leave entitlement of 27 days

Membership of contributory pension scheme

Flexible working arrangements including hybrid work

Qualifications

• Must be able to work under pressure to tight deadlines.
• Ability to manage changing priorities.
• Work unsupervised using initiative.

Responsibilities

• Accurate data input and creation of spatial data.
• Utilise bespoke software systems for various tasks.
• Provide updates and advice to customers and stakeholders.

Skills

Customer service

Good communication skills

Organised and flexible

Good IT skills

Education

NVQ3 Business Administration or equivalent

Job description

We have an exciting opportunity for a temporary Support Officer to join our dedicated team within Business Services to cover maternity leave.

WHAT IS INVOLVED?

You should be an enthusiastic team player who takes pride in providing excellent customer service. You will have good communication skills, be able to work under pressure to tight deadlines and with a high degree of accuracy, be well organised and flexible, have good IT skills and manage changing priorities.

You will also need to be able to work unsupervised using your initiative.

Your duties will include: accurate data input, create spatial data by plotting polygons onto the Planning Development Management GIS function, utilise bespoke software systems, adhere to statutory regulations involving all communications, advertising, record management, redacting personal information and data cleansing, deal with customers (public, councillors, consultees, solicitors, etc) by various formats providing updates and advice relating to our procedures and policies, complete Local Land and Property searches, carry out financial transactions and administer related processes, provide advice and mentoring to junior members of staff.

We encourage you to contact Tina Coates, [e-mail] / 03000 263974 or Jaye Vasey, [e-mail] / 03000 261059

WHAT WILL I NEED?

You will need a NVQ3 Business Administration or equivalent. Please refer to the attached person specification for the full criteria.

INTERVIEWS

Interviews will be held week commencing 9th February 2026. We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website.

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled people and offer support throughout the recruitment process.

HOW TO APPLY

Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted. For guidance on completing your application, visit our website.

If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email [e-mail]

All correspondence relating to your application will be sent from [e-mail]. Kindly check your spam/junk folder regularly to ensure you don’t miss any updates.

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