Support Specialist

Applied Intuition Inc.; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

A rapidly growing technology firm is seeking a dedicated customer support professional in Belfast. You will be the first point of contact for customers, addressing a variety of inquiries and issues pertaining to hospitality. The ideal candidate has strong attention to detail and is bilingual in French and English. This position offers remarkable benefits including unlimited annual leave and a health allowance. The organization fosters a collaborative environment, ensuring personal and professional growth among the team members.

Benefits

Unlimited Annual Leave

£400 annually towards Health and Wellbeing

Optical cover

Equity for all employees

Qualifications

• Experience in a customer service or technical support role.
• Strong communication skills in French and English.
• Ability to navigate online and mobile platforms.
• Willingness to work flexible hours, including weekends.

Responsibilities

• Provide first point of contact support for customers.
• Investigate and resolve hardware/software issues.
• Maintain documentation of customer interactions.
• Promote improvements to products and services.

Skills

Customer service experience

Technical support

Attention to detail

Excellent communication

Bilingual in French & English

Tools

iOS

Android

OSX

Windows

Job description

Belfast, Northern Ireland, United Kingdom

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between.

Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service.

What you’ll be doing:

• Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM
• Flexibility on working days and shifts (weekends included)
• Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email.
• Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
• Work within our customer support platforms to document, track and resolve interactions
• Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member
• Advocate and promote improvements to our products and services
• Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)

What you’ll be bringing to the team:

• Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience
• Excellent verbal and written communication skills in French & English
• Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows

Even better if you have, but not necessary:

• Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms
• Experience or knowledge of the Hospitality industry
• Experience supporting a SaaS product
• Experience supporting an iOS application
• Computer networking experience or interest

Even better if you have, but not necessary:

• Passion in technology;
• Working knowledge of Mac OS and basic knowledge of HTML/CSS;
• Hospitality experience;
• Dutch or French written and verbal communication skills;

Please make sure to apply with a CV in English.

What’s in it for you:

• Unlimited Annual Leave with our PTO scheme
• £400 annually towards Health and Wellbeing
• Optical cover
• Opportunity to join a growing team, in a fast‑paced, high‑growth company
• Work with a team of incredibly talented and forward‑thinking people!
• Work for a team that values hard work, and knows how to celebrate the wins
• Amazing benefits & perks, including equity for all Lightspeeders

In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story.