Support and Progression Officer

Centrepoint; Greater London; On-site; GBP 10,000 - 12,000; Part time

Job summary

A leading youth homelessness charity in Greater London seeks a Support & Progression Officer to help vulnerable young people achieve independence. Responsibilities include conducting needs assessments, managing individual caseloads, and collaborating with various agencies. The ideal candidate will possess strong communication skills and experience in supported housing. The position offers a competitive salary and comprehensive employee benefits including annual leave, healthcare plans, and career progression opportunities.

Benefits

25 days annual leave, increasing to 27 days

Healthcare cash plan

Private medical insurance

Income protection

Employer pension contributions of 5%

Clear career progressions

Access to Cycle 2 Work loan scheme

Interest-free travel loan

Qualifications

• Experience in supported housing settings demonstrating an understanding of diverse youth needs.
• Strong communication skills to liaise with young people and partner agencies.
• Ability to work both independently and as part of a team.

Responsibilities

• Support young people in achieving their goals towards independence.
• Conduct needs and risk assessments for individual young people.
• Manage a caseload, offering holistic support and maintaining effective communication.

Skills

Experience in supported housing settings

Strong communication skills

Ability to work independently and in teams

Passion for working with young people

Ability to support young people with various needs

Job description

Contract: Permanent, Part-Time (15 hours per week)

Salary: £11,939.76 per annum

Closing Date: 1st January 2026

Interviews will be held w/c 5th January 2026

Centrepoint, the UK’s leading youth homelessness charity, is looking for a Support & Progression Officer to join our team based in Hammersmith and Fulham.

About us

We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.

Together with our partners, we support over 16,000 young people each year.

In this role you will:

• Work face to face with young people and support them to achieve their goals and independence.
• Work independently and as part of a team to ensure the highest possible standards of accommodation
• Undertake initial and ongoing needs/risk assessments for young people
• Manage your own caseload of young people, providing holistic support in line with their needs and aspirations
• Liaise with multiple agencies to ensure effective communication across the service and externally including social work teams, YOS, health, and other statutory services and voluntary agencies
• Make internal and external referrals to a wide range of statutory and voluntary agencies for specialist support and Employment and Training opportunities
• Support young people to manage their rent accounts through liaison with the DWP, Social Services and building their own personal budgeting skills

This role is perfect for you if you:

• Are passionate about working with young people
• Have experience working within supported housing settings
• Are able to support YP with a range of high to low support needs
• Can work independently, as part of a team, and alongside a range of external partners.
• Have strong communication skills.
• Are looking to bring your energy, skills, and enthusiasm to a new team of colleagues
• Have an interest in working with USAC (Unaccompanied asylum‑seeking children)

Applicants for this role will be expected to work on a rota, which includes early and late shifts as well as weekends.

Why join Centrepoint?

In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

• 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
• Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
• Private Medical insurance
• Income protection
• Employer pension contributions of 5%
• Clear career progressions, linked to portfolio work, that enables movement up the pay scale
• Access to Cycle 2 Work loan scheme
• An interest‑free travel loan

At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.

We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.

Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.

Don’t miss out on this fantastic opportunity to join our team as a Support & Progression Officer click ‘Apply’ now!