Summer Residence Coordinator

EF Education First Gruppe; Oxford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global educational organization based in Oxford is seeking a proactive Residence Coordinator for summer 2026. This role involves ensuring the smooth operation of student residences, providing exceptional customer service, and maintaining a welcoming environment for international students. The ideal candidate will have experience in customer service, strong attention to detail, and emotional intelligence. This fixed-term position offers the potential for accommodation and is part of a dynamic multicultural team.

Benefits

Provided accommodation

Pre-summer training

Opportunities for post-summer employment

Qualifications

• Experience in a customer service environment, ideally with young people.
• Strong attention to detail and ability to work under pressure.
• Passionate about providing quality customer service.

Responsibilities

• Ensure smooth running of the student residences.
• Provide a safe and comfortable living environment.
• Maintain high-level customer service at all times.
• Assist with training and supervision of Residence Advisors.

Skills

Customer service experience

Attention to detail

Emotional intelligence

Team player

Ability to work under pressure

Job description

EF Oxford International Language Campus is seeking an empathetic, organised and proactive Residence Coordinator for summer 2026.

Fixed-term contract between June 22nd – August 21st 2026.

Potential for provided accommodation.

Take an active role in ensuring our international students feel safe, comfortable and truly at home. This is an ideal opportunity for anyone who enjoys taking ownership of situations, providing high-quality care and maintaining a welcoming living environment where students can thrive.

If you’re passionate about student welfare, enjoy working independently and want to be part of a multicultural team this summer, we’d love to hear from you.

At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.

Responsibilities

• Ensures the smooth running of the student residences
• To ensure the residences provide a comfortable and safe living environment
• To provide the highest level of customer service at all times
• To help maintain ‘one team’, where the different departments liaise and interact effectively and efficiently
• Allocates new bookings to residential accommodation on internal allocation system
• Sends correct residence information to sales offices in timely mannerAssists customers with residence queries, ensuring prompt follow up and excellent customer service
• Liaises with external suppliers where cleaning/maintenance issues are reported
• Completes weekly occupancy statistics
• Ensures allocation information is accurate and sent on time
• Prepares arrival & departure documents and provides keys for all arrivals
• Follows up any disciplinary issues together with the Residence Manager and ensures sanctions are applied in line with EF’s residence rules and regulations
• Liaises with welfare team regarding any issues reported for residential students
• Assists with the training and supervision of Residence Advisors
• Participates in student intakes and first week chats
• Shares emergency duty on a rota basis

Requirements

• Must be a team player that can lead from the front, be outgoing and have great attention to detail
• Previous experience in a customer service environment, ideally working with young people and strong emotional intelligence
• You should be passionate about customer service and providing quality
• Ability to work under pressure and in a high paced environment
• In terms of mindset, we all have a ‘going above and beyond, never settling for the status quo' mentality
• All offers are subject to a clear enhanced DBS check and two references
• Right to work in the UK upon commencement of your contract

Why you will love working with EF

• Work in a truly international environment
• Boost your CV this summer with a world renowned organisation
• Pre-summer online and in person trainings
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• Ambition is nurtured and post summer job opportunities are available

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.