Student Success & Support Specialist

BPP Education Group; Manchester; Hybrid; GBP 27,000; Full time

Job summary

A leading educational institution in Manchester is seeking a Student Support Officer to deliver exceptional support to students throughout their educational journey. The successful candidate will respond to student queries, provide timely information, and handle emergencies sensitively. Key requirements include experience in a fast-paced customer service environment and strong communication skills. This permanent role offers a salary of £26,500 with additional benefits including hybrid working options and generous leave entitlement.

Benefits

Free access to BPP’s courses

30 days annual leave

Retail discounts

Group Personal Pension Plan

Private healthcare and dental plans

Qualifications

• Experience in a fast-paced, performance managed customer service environment.
• Ability to manage unexpected student queries independently.
• Proficiency in maintaining accurate and secure student data.

Responsibilities

• Responding to student queries via phone and email.
• Providing high-quality service and support for students.
• Handling emergency issues to ensure student wellbeing.

Skills

Experience in a contact center environment

Excellent communication skills

Ability to multitask under pressure

Positive and responsive attitude

Well-organised and self-disciplined

Job description

A leading educational institution in Manchester is seeking a Student Support Officer to deliver exceptional support to students throughout their educational journey. The successful candidate will respond to student queries, provide timely information, and handle emergencies sensitively. Key requirements include experience in a fast-paced customer service environment and strong communication skills. This permanent role offers a salary of £26,500 with additional benefits including hybrid working options and generous leave entitlement.