Student Housing Concierge & Helpdesk Assistant

Wearehomesforstudents; Exeter; On-site; GBP 40,000 - 60,000; Full time

Job summary

A student accommodation provider in Exeter is looking for a Resident Services Assistant. In this role, you will deliver exceptional customer care, provide reception support, and assist with administrative tasks. Ideal candidates should have strong communication and IT skills, be proficient in handling inquiries, and excel at keeping organised in a busy environment. Enjoy generous holiday packages, cycle-to-work schemes, and an inclusive workplace. Join our team and positively impact students' lives.

Benefits

Generous holiday package

Exclusive retail discounts

Birthday leave

Cycle-to-work scheme

Charity days

Nationally recognized qualification opportunities

Qualifications

• Exceptional customer service, always displaying a helpful attitude.
• Experience prioritising workload to meet competing deadlines.
• Ability to respond to inquiries via multiple channels.

Responsibilities

• Provide warm and friendly meet and greet service.
• Handle customer inquiries via email, phone, and in person.
• Support open days and provide administrative support.

Skills

Exceptional customer service skills

Experience using Microsoft Office

Strong communication skills

Organisational skills

Problem solving

Job description

A student accommodation provider in Exeter is looking for a Resident Services Assistant. In this role, you will deliver exceptional customer care, provide reception support, and assist with administrative tasks. Ideal candidates should have strong communication and IT skills, be proficient in handling inquiries, and excel at keeping organised in a busy environment. Enjoy generous holiday packages, cycle-to-work schemes, and an inclusive workplace. Join our team and positively impact students' lives.