Strategy Development Leader, People Advisory Services – Director - English

Genpact; City of London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A global consulting firm in the City of London is seeking a Strategy Development Leader for its People Advisory Services. The role focuses on operational excellence and client management, requiring substantial leadership experience. Candidates should have a Bachelor's degree, an MBA preferred, and a background in change management and service delivery. This position offers an opportunity to drive substantial change in an innovative environment.

Qualifications

• Relevant years in operational leadership roles within professional services or consulting.
• Experience managing the operations of a growing practice.
• Strong client relationship and stakeholder management skills.

Responsibilities

• Lead day-to-day operations ensuring efficient resource allocation and client satisfaction.
• Develop standardized processes and tools for quality service delivery.
• Identify market opportunities for new service offerings.

Skills

Operational leadership experience

Change management skills

Client relationship management

Strategic thinking

People leadership

Understanding of professional services economics

Education

Bachelor's degree

MBA or related advanced degree

Job description

With us, you’ll learn fast, work smart, and make a difference. You'll build a career that matters.

Job Description - Strategy Development Leader, People Advisory Services – Director - English (COR032920)

Strategy Development Leader, People Advisory Services – Director - English - COR032920

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large‑scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast‑moving, tech‑driven environment, love solving real‑world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook .

Inviting applications for the role of Strategy Development Leader, People Advisory Services – Director - English

We are seeking an accomplished Director , Strategy Development Leader within our People Advisory Services practice . This position will report to our People Advisory Services Practice Global Leader and is integral to the day‑to‑day planning and execution of our go to market strategies . The incumbent will build and maintain processes and strategies to ensure our team of approximately 70 consultants operate efficiently against goals of delivery health, utilization , resourcing and finance management. You will deliver on these goals through working directly with our Advisory Partners and Project Leaders to uphold principles of delivery hygiene and resource management across the entire People Advisory Services book of work.

Key Responsibilities

• Lead day‑to‑day operations of our people advisory practice, ensuring efficient resource allocation, project delivery excellence, and client satisfaction
• Develop and implement standardized processes, tools, and templates to enhance consistency and quality of service delivery
• Oversee frameworks, staffing models, and utilization targets
• Partner with finance to manage practice economics including billing rates, revenue forecasting, resource planning, and profitability analysis
• Build and lead internal operational teams (Business Development, Knowledge Management, etc.)
• Implement systems and technologies to support practice operations and client service delivery
• Drive continuous improvement initiatives to enhance operational efficiency

Strategic Development

• Identify market opportunities and develop new service offerings in the people advisory space
• Create proprietary methodologies, frameworks, and tools that differentiate our practice
• Lead the development of go‑to‑market strategies for new offerings
• Collaborate with client‑facing teams to package and position our advisory solutions
• Build strategic partnerships to enhance practice capabilities (technology providers, subject matter experts, etc.)
• Stay current on emerging trends in HR, talent management, organizational development, and workforce transformation
• Drive thought leadership initiatives to establish market presence and credibility

Qualifications we seek in you!

Minimum Qualifications / Skills

• Relevant years in operational leadership roles within professional services, consulting, or advisory firms
• Strong understanding of change management and people advisory services delivery models
• Experience managing the operations of a growing professional services practice
• Track record of developing new service offerings and methodologies
• Background in implementing systems and processes to enhance service delivery
• Experience with practice management fundamentals
• Deep understanding of professional services business models and economics
• Exceptional people leadership and team development capabilities
• Strong client relationship and stakeholder management skills
• Strategic thinker with hands‑on operational execution abilities
• Entrepreneurial mindset balanced with process discipline
• Knowledge of change management, organizational transformation HR, talent management, and organizational effectiveness domains
• Ability to translate complex concepts into clear, compelling client solutions

Preferred Qualifications/ Skills

• Bachelor's degree required ; MBA or related advanced degree preferred
• Relevant management, or consulting certifications
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands‑on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.