Strategic Service Delivery Lead

Mitel; Glasgow; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading communications technology provider is seeking a Service Delivery Manager in Glasgow to ensure the seamless delivery of products and services to key corporate clients. In this role, you will drive service excellence, maintain strong client relationships, and manage operational teams. The ideal candidate will have over 5 years of experience in service delivery within a fast-paced environment, preferably with ITIL certification. This position offers a competitive salary with the possibility of professional growth.

Qualifications

• Proven experience in service delivery management or similar role.
• Strong understanding of IT service management frameworks.
• Excellent communication skills to engage technical and non-technical audiences.

Responsibilities

• Ensure contracted services are delivered to the agreed quality and timelines.
• Act as the primary contact for key customer accounts, fostering strong relationships.
• Monitor and manage contract margins to ensure profitability.

Skills

Customer relationship management

Service level agreements (SLAs)

IT service management (ITIL4)

Financial performance management

Analytical skills

Education

Bachelor’s degree or equivalent

Job description

A leading communications technology provider is seeking a Service Delivery Manager in Glasgow to ensure the seamless delivery of products and services to key corporate clients. In this role, you will drive service excellence, maintain strong client relationships, and manage operational teams. The ideal candidate will have over 5 years of experience in service delivery within a fast-paced environment, preferably with ITIL certification. This position offers a competitive salary with the possibility of professional growth.