Strategic Enterprise CX Architect

Automobile Association; Basingstoke; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading motoring organization in Basingstoke is searching for an Enterprise Customer Architect to define customer technology architecture and enhance customer experiences. In this pivotal role, you'll collaborate with senior leaders to design scalable solutions across CRM, web, and mobile channels, ensuring alignment with business transformation goals. This position offers the opportunity to influence innovative strategies while enjoying benefits such as a hybrid work model and a competitive benefits package.

Benefits

Annual Bonus

Cash-Car Allowance

Private Medical Insurance

25 days annual leave plus bank holidays

Worksave pension scheme with up to 7% employer contribution

Free AA breakdown membership

Employee discount scheme

Diverse learning and development opportunities

Dedicated Employee Assistance Programme

Qualifications

• Proven experience designing and implementing enterprise-scale customer-facing solutions.
• Strong understanding of digital customer technologies and integration tools.
• Ability to influence stakeholders and communicate architectural concepts.

Responsibilities

• Define and evolve the enterprise customer technology vision and roadmap.
• Lead architecture design for customer-facing platforms.
• Collaborate with teams to identify strategic opportunities for innovation.
• Develop architecture frameworks to ensure security and performance.
• Drive integration of customer technologies across the delivery lifecycle.

Skills

Enterprise-scale customer-facing solutions design

Digital customer technologies

Influencing senior stakeholders

Driving transformation initiatives

Knowledge of compliance requirements

Education

Degree in Computer Science, IT, or related discipline

Relevant certifications (e.g., Salesforce Technical Architect)

Tools

Salesforce

Dynamics 365

Adobe Experience Cloud

Job description

A leading motoring organization in Basingstoke is searching for an Enterprise Customer Architect to define customer technology architecture and enhance customer experiences. In this pivotal role, you'll collaborate with senior leaders to design scalable solutions across CRM, web, and mobile channels, ensuring alignment with business transformation goals. This position offers the opportunity to influence innovative strategies while enjoying benefits such as a hybrid work model and a competitive benefits package.