Strategic Customer Manager: Accident & CVR Solutions

Lloyds Bank plc; Manchester; Hybrid; GBP 59,000 - 67,000; Full time

Job summary

A leading financial services company based in Manchester is looking for a Customer Relationship Manager to manage a national portfolio of large corporate customers. You will focus on retention and customer service, up-selling value-added services to enhance client relationships. The ideal candidate has proven experience in corporate customer management and a solid understanding of Accident Management services. This hybrid role allows for flexibility with two days a week in the Manchester office.

Benefits

Generous pension contribution up to 15%

Annual bonus based on Group performance

30 days’ holiday plus bank holidays

Wellbeing initiatives

Discounted shopping

Qualifications

• Proven experience in customer relationship management within a corporate or fleet environment.
• Strong understanding of Accident Management and daily rental services.
• Excellent stakeholder engagement and influencing skills at all levels.

Responsibilities

• Manage a national portfolio of large corporate customers using Accident Management and CVR services.
• Build strong relationships with key stakeholders.
• Identify and successfully up-sell services across your customer base.

Skills

Customer relationship management

Stakeholder engagement

Data analysis

Commercial acumen

Collaboration

Job description

A leading financial services company based in Manchester is looking for a Customer Relationship Manager to manage a national portfolio of large corporate customers. You will focus on retention and customer service, up-selling value-added services to enhance client relationships. The ideal candidate has proven experience in corporate customer management and a solid understanding of Accident Management services. This hybrid role allows for flexibility with two days a week in the Manchester office.