Strategic Customer Insight Leader

Severn Trent Plc; Coventry; Hybrid; GBP 40,000 - 44,000; Full time

Job summary

A leading utility company in Coventry is seeking a Strategic Customer Insight Analyst. This key role involves designing high-quality market research to inform critical business decisions and manage both quantitative and qualitative projects. Candidates should offer strong research methodology expertise, project management skills, and attention to detail. The position offers a competitive salary between £40,000 and £43,800, along with excellent benefits including an annual bonus and comprehensive training opportunities.

Benefits

Annual salary between £40,000 - £43,800

28 days holiday plus bank holidays

Annual bonus scheme up to £2,250

Leading pension scheme

Share-save scheme

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Qualifications

• Strong knowledge of research methodologies and their practical application.
• Experience in commissioning and delivering quantitative and qualitative research.
• Ability to manage projects, meet deadlines, and build effective relationships.

Responsibilities

• Design and deliver research programmes.
• Lead projects for market research.
• Support internal teams with insights and reports.
• Present findings to internal and external audiences.

Skills

Research methodologies

Quantitative research

Qualitative research

Excellent writing skills

Project management

Data Protection Impact Assessments

Education

Degree-level education (any subject)

Tools

Qualtrics

Job description

A leading utility company in Coventry is seeking a Strategic Customer Insight Analyst. This key role involves designing high-quality market research to inform critical business decisions and manage both quantitative and qualitative projects. Candidates should offer strong research methodology expertise, project management skills, and attention to detail. The position offers a competitive salary between £40,000 and £43,800, along with excellent benefits including an annual bonus and comprehensive training opportunities.