Store Supervisor - THRUDARK

Battersea Power Station; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail venue in London is looking for a Store Supervisor for the ThruDark Pop-Up Store. The role involves leading a team, ensuring exceptional customer service, and maintaining operational standards. Ideal candidates will have supervisory experience in premium retail, excellent communication skills, and a proactive attitude. This is a temporary position for approximately 10 weeks, working 40 hours per week with a competitive hourly rate.

Benefits

Competitive hourly rate

ThruDark kit vouchers

Enhanced pension scheme

Supportive workplace culture

Qualifications

• Proven experience in a supervisory or senior sales role within premium or performance retail.
• Ability to work flexibly, including evenings, weekends, and bank holidays.
• Strong multitasking abilities.

Responsibilities

• Lead by example, delivering excellent customer service.
• Motivate and guide the team to achieve sales targets.
• Ensure compliance with health and safety regulations.

Skills

Excellent communication

Leadership skills

Organisational abilities

Customer service

Commercial awareness

Confidence using POS systems

Tools

MS Office

Job description

“ENDEAVOUR THROUGH ADVERSITY”

Job Title: Store Supervisor – ThruDark Pop-Up Store
Reports to: Retail Manager, Assistant Retail Manager
Location: Battersea Power Station
Contract: Temporary (approx. 10 weeks) 40 hours per week.
Salary: £15.00 per hour

About the Role

ThruDark is recruiting for a Store Supervisor to support the launch and operation of our new pop-up store at Battersea Power Station.

This is a customer-facing role suited to a confident, driven individual with strong interpersonal and leadership skills. As Store Supervisor, you will play a key role in the daily running of the store - leading by example on the shop floor, ensuring exceptional customer service, maintaining operational standards, and supporting your team to deliver a best-in-class retail experience.

You’ll uphold the ThruDark values of Humility, Unity and Integrity while inspiring those around you to do the same.

Key Responsibilities

• Lead by example, delivering excellent customer service and a positive in-store experience.
• Motivate and guide the team to achieve sales and performance targets.
• Support daily store operations, including opening and closing duties, cash handling and stock management.
• Assist with product presentation and visual merchandising to maintain brand standards.
• Manage and resolve customer queries professionally and efficiently.
• Work collaboratively with the Retail Manager on commercial decisions and operational improvements.
• Ensure compliance with health and safety regulations and company procedures.
• Maintain a clean, organised, and welcoming sales environment.
• Demonstrate strong product knowledge and enthusiasm for the brand.

About You

• Proven experience in a supervisory or senior sales role within premium or performance retail.
• Excellent communication and leadership skills.
• Ability to work flexibly, including evenings, weekends, and bank holidays.
• Commercial awareness and a proactive attitude.
• Strong organisational and multitasking abilities. Confidence using POS systems and basic MS Office.

In Return

• Be part of a passionate, high-performing retail team during an exciting new launch.
• Competitive hourly rate.
• ThruDark kit vouchers throughout the contract.
• All the latest tech & software you need to perform your role.
• Enhanced pension scheme.
• Supportive and inclusive workplace culture.

Our Commitment

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.