Store Supervisor

Dyson GmbH; Bicester; On-site; GBP 28,000 - 36,000; Full time

Job summary

A leading global technology company is seeking a Supervisor for its Bicester Village location. The role involves supporting the store leadership team to ensure operational excellence and an exceptional customer experience in a fast-paced retail environment. Candidates should have retail or customer-facing experience with leadership responsibilities, along with a passion for technology and customer service. The position offers a chance to grow leadership skills while maintaining high store standards.

Benefits

27 days annual leave

Discretionary commission structure

Private medical care

Life assurance

Cycle to Work scheme

Tastecard discount

Optical plan

Qualifications

• Experience in retail or customer-facing roles with leadership responsibilities.
• Passionate about delivering exceptional customer experiences.
• Reliable and organized in maintaining operational standards.

Responsibilities

• Support day-to-day leadership and ensure team understands expectations.
• Lead by example through outstanding customer service.
• Handle customer queries and service challenges professionally.
• Monitor stock levels and assist with replenishment.
• Drive sales performance and inspire the team to achieve targets.

Skills

Customer service excellence

Leadership

Product knowledge

Adaptability

Job description

Supervisor – Dyson, Bicester Villageaté

About Us

At Dyson, our retail teams bring our pioneering technology to life through outstanding customer experiences. Located inBicester Village, one of Europe’s most prestigious luxury shopping destinations, our store attracts a diverse, international audience seeking premium service and memorable brand interactions.

As aSupervisor, you play a vital role in supporting the senior leadership team and helping ensure the store runs smoothly, consistently, and to Dyson’shigh standards.

About the Role

TheSupervisoris a key frontline leader who supports the Store Leader and Assistant Store Leader in driving an exceptional customer experience andmaintainingoperational excellence.

In thefastpaced,highfootfallretail environment of Bicester Village,you’llact as a rolelji on the shop floor—guiding, coaching, and motivating the team while ensuring the store delivers the premium Dyson experience visitors expect.

Key Responsibilities限ク

• Support thedaytodayleadership of the retail team, ensuring everyone understands expectations and feels confident in their role.
• Lead by example through outstanding customer service, product knowledge, and demonstration standards.
• Providerealtimecoaching and guidance on the shop floor to elevate team performance.
• Ensure every customer receives a warm, tailored, and premium experience reflective of the luxury standards within Bicester Village.
• Step in to handle customer queries or service challenges with professionalism and empathy.
• Help the team adapt to the needs of a wide variety of international visitors and VIP guests.
• Support daily operational tasks including opening/closing duties, compliance checks, stock management, and daily briefings.
• Maintain exceptional store presentation to reflect both Dyson’s brand identity and thehigh standardsof Bicester Village.
• Monitor stock levels,assistwith replenishment, and communicate issues quickly and accuratelyumably.
• Support the store leadership by driving sales performance and inspiring the team to achieve targets.
• Lead engaging product demonstrations thatshowcaseDyson’s technology with clarity and enthusiasm.
• Understand store KPIs and help coach the team on the behaviours that influence performance.
• Communicate updates, expectations, and priorities clearly to the team to ensure alignment throughout the day.
• Represent Dyson within the Bicester Village community with professionalism and respect.

About You

You’llshine as a Supervisor at Bicester Village if you are:

• Experienced in retail orcustomerfacingroles, ideally with some leadership responsibilities.
• Passionate about delivering exceptional customer experiences and supporting others to do the same.
• Comfortable taking initiative and acting as a point of escalation or guidance for team members.
• Adaptable and efficient in a fastmoving, diverse, and premium retail environment.
• Enthusiastic about technology and excited to share DysonParameter innovations with customers.
• Reliable, organised, and proactive inmaintaininghigh operational and store standards.

Ifyou’relooking to grow your leadership skills while playing a key role in a dynamic,highenergyretail environment, this role is a great next step.

Benefits

• 27 days annual leave
• Discretionary Commission based Structure
• Private medical care
• Life assurance
• Cycle to Work scheme
• Tastecarddiscount
• Optical plan

#LI-AC1

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applicationsraction from all backgrounds and employment decisions are made without regard to race, fiesta, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any more dimension of diversity.