Store Operations Lead - Convenience (Bonus Eligible)

Sainsbury’s Group; Brighton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent retail company in Brighton is seeking a Customer and Trading Manager to oversee daily store operations and ensure excellent customer service. The ideal candidate will have experience in leading teams within a fast-paced environment and a proven track record of meeting KPIs. The role provides a range of benefits including a discount card, annual bonus scheme, and career development opportunities.

Benefits

10-15% employee discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching scheme

Wellbeing support

Cycle to Work scheme

Special offers on gym memberships

Qualifications

• Track record of delivering excellent customer service and coaching others.
• Experience in a fast-paced, customer-facing environment.
• Operational leadership skills in absence of senior management.

Responsibilities

• Manage daily operations and ensure efficient store functioning.
• Oversee performance management and team scheduling.
• Lead a team to meet store KPIs and enhance customer experience.

Skills

Customer service excellence

Team leadership

KPI management

Operational leadership

Job description

A prominent retail company in Brighton is seeking a Customer and Trading Manager to oversee daily store operations and ensure excellent customer service. The ideal candidate will have experience in leading teams within a fast-paced environment and a proven track record of meeting KPIs. The role provides a range of benefits including a discount card, annual bonus scheme, and career development opportunities.