Store Operations & Customer Experience Leader – Bonus Eligible

Sainsbury's Supermarkets Ltd; Armagh; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading supermarket chain in Northern Ireland is seeking a Customer and Trading Manager for its Armagh store. The successful candidate will oversee daily operations, ensuring high standards of customer service and team performance. Responsibilities include managing a team, handling employee relations, and achieving key performance indicators. This role offers a competitive salary and a range of benefits, including discounts and bonuses.

Benefits

10% discount on shopping after 4 weeks

Annual bonus scheme

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension contribution matching

Wellbeing support

Cycle to Work scheme

Special offers on gym memberships and more

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Can manage disciplinaries, performance issues, and employee relations.
• Experience of leading a team in a customer-facing environment.

Responsibilities

• Manage the day-to-day operations of the store.
• Ensure efficient customer service and store performance.
• Conduct people management activities and maintain performance standards.

Skills

Line management experience

Brilliant customer service

KPI delivery

Operational leadership

People management

Job description

A leading supermarket chain in Northern Ireland is seeking a Customer and Trading Manager for its Armagh store. The successful candidate will oversee daily operations, ensuring high standards of customer service and team performance. Responsibilities include managing a team, handling employee relations, and achieving key performance indicators. This role offers a competitive salary and a range of benefits, including discounts and bonuses.